Hotel Silla is a nice hotel in an excellent location that offers a bargain price. The hotel is clean and well maintained, and the breakfast buffet is very good. The room we eventually got was decent (although with the type of rock-hard bed that seems to be standard in Italian hotels). However, our experience at Hotel Silla was marred by an incident that I find inexplicable and indefensible. We booked our room three months in advance. In our e-mails to Hotel Silla, we expressly requested, and were promised, a room with a view overlooking the park and the river in front of the hotel. However, when we arrived on a Satruday afternoon, exhausted after taking an overnight flight from JFK and a train from Milan to Florence, we were informed that there was "a problem" and that they were putting us in a different room for the first night. Dismayed, we asked if it was a nice room. We were assured that it was. Well, it turns out that they put us in a dark and depressing room in the basement, near the staff's lavatories and the storage rooms, with a hallway that smelled of sewage. To make matters worse, there was only one window, above our heads, that faced a wall, and the room was furnished with cheap furniture. It was a disappointing and depressing start to our stay at Hotel Villa. We asked for, and obtained, a modest refund for that first night (21 Euros), but the monetary compensation did not make up for the breach of trust, and frankly the insult, that we had experienced. Consequently, I would not stay at Hotel Silla again, because I would not want to face the risk of being misled in that way.
- Also Known As:
- Silla Hotel Florence
- Official Description (provided by the hotel):
- Enjoy your moments of rest in Florence in a XV century palace, away from the tourist crowds but at only 5 minutes walking distance from Ponte Vecchio, Uffizzi Gallery and the Cathedral. Have your buffet breakfast in our lovely terrace or just relax with a refreshing drink after a day among art, history and shopping. Hotel Silla offers a gracious hospitality. Each of our well-furnished rooms has air-conditioning, satellite TV, mini-bar, direct-dial telephone and safe. The hotel is provided with a spacious garage, located in the same hotel building. ... more less
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