This hotel was awesome. Stayed in room 132, and had a very large bathroom with a bathtub and a separate shower and real towels. Our window faced the courtyard, no street noise at all and we woke to the sound of birds chirping. Parking the car in the courtyard made it very safe and secure. Beds were comfortable, a little firm, but not bad. Breakfast was really good and we could get tea/coffee on our own. There is also an outdoor area for breakfast. The staff spoke English well. They had great recommendations for local cuisine and could make suggestions based on what you wanted to pay. Also, they were very helpful with printing our museum reservations and suggestions to atypical tourists sites. Spa services were also available through the hotel. Less than a 5 minute walk to Santa Maria Novella, a 10 minute walk to the Duomo, Galleria Academia, and maybe 15 minutes to the Uffizi, Bargelo, and Ponte Vecchio. Tons of shopping and cafes/restaurants nearby. We loved our stay, felt very safe and would still be there if we could. If we are able to go back to Florence we would stay there again. Great Hotel!