The front desk has been so pleasant. The hotel is an historic building across from the railway station (look for the McDonalds across the corner). We took a side trip from Rome and arrived with no reservation and no reference on a hotel, except that our concierge in Rome said you will finds lots of hotels as soon as you walk out the front door of the railway station. This place is charming and easy walking distance of all the tourist attractions. What you cannot walk to you can ride a bus to (they are across the street from the railway station in the same block as McDonalds). I would be happy to return to this hotel if I am lucky enough to return to Florence.
ps breakfast in included