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“Front desk great rooms great service great - but” 4 of 5 stars
Review of AC Hotel Firenze by Marriott

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AC Hotel Firenze by Marriott
4.0 of 5 Hotel   |   Via Luciano Bausi, 5, 50100 Florence, Italy   |  
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Ranked #176 of 460 Hotels in Florence
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Front desk great rooms great service great - but”
4 of 5 stars Reviewed May 22, 2013

The only thing negative about this hotel is location - if u are site seeing once u r out u r out- example leave at 9:30 go to Pitti palace and Boboli gardens - 6pm mass at st. Croce church and beautiful dinner at cantinatta antinori resturant - home by 9:30 pm plus chilling out - really not all that bad just a little inconvient

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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810 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Caloundra, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2013 via mobile

The staff were excellent. They were attentive an efficient. The rooms are modern and practical. This hotel an its staff are deserving of the awards they receive. At only 4 stars they are far superior too many 5 star hotels I have stayed at. An I should mention the breakfast which had a extensive amount to choose from. an once again the staff were very attentive. Thank you for making my stay so very pleasant.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
117 reviews 117 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed May 18, 2013

The clientele here were mostly American tourists. While the hotel is modern and clean, the hotel staff is friendly and helpful, and the breakfasts are quite nice, these advantages don't outweigh the negatives. Namely, one is able to hear everything - and I mean everything - through the room walls. The other drawback is that the hotel is a 20 minute walk to city center, which is not such a bad shortcoming alone, but the lack of nearby restaurants is a deterrent. And when exploring all day, the hotel’s location makes it difficult to find good dinner options without resorting to eating at the hotel's restaurant or trekking all the way back to the center city. Other reviewers have commented on a few things that turned out not to be true. For example, there is no free shuttle from the hotel to the city; in fact, a previous reviewer was riding the public bus without a ticket (which carries a 200+ euro fine, if caught). There is no free minibar, even for platinum elite Marriot members, as the pricelist was clearly noted on the fridge and I asked. WiFi was only free due to my Marriott status. In the evening, limited appetizers (mostly fried finger foods) are offered, likely to entice guests to order drinks. The drinks are expensive, and despite what other reviewers have said, they are not free for elite members. I don’t think I got a room upgrade, either. I’m not sure I would really recommend this hotel – the paper-thin walls were just unbearable. If you decide to stay here, bring your hair conditioner -- an amenity that not provided, which is typical of European hotels.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife, Spain
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 7, 2013

The hotel conforms to the standards of the Marriott hotel chain, so there were no bad surprises.
The facilities are modern and well-maintained; the hotel itself and the rooms are clean.

The breakfast is decent: good choice and good quality of the food offered.

The hotel is situated in a residential area about 15-20 minutes on foot from the center of Florence.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The Woodlands, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013

My wife and I had a great stay at this hotel for a week in April. We used it as a base to visit Florence as well as tour around Tuscany. The hotel is very modern in its decor and also very European. Since it became a part of the Marriott chain last year, people used to the Marriott here, expect it to be like other Marriotts. However, the hotel still retains its Italian character, which to me is a plus. The hotel staff is a bit stretched handling front desk reception along with phones and part concierge.

However, we met a young man at the front desk, Massimo, who went above and beyond his duty to make us comfortable and welcomed. He was always there with a big smile to help us with our directions, restuarant reservations and all the other questions tourists have. He made our hotel stay experience very special.

Note to GM: Jean, I have been a loyal memeber with Marriott for many years and also own Marriott property. I would like to recognize Massimo for his excellent service during our stay from April 10 through the 17th. He is an exceptional young man and the best we saw in our seven days at your hotel. Please commend him for his excellent guest services skills; he is a natural and a real asset to your hotel. As you know, it is the staff that makes or breaks the business, not the structure! Thanks.

Room Tip: The hotel is in a quiet neighborhood, so noise is not a problem. I always like high floors for the v...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, NJ
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed April 27, 2013

At best I give this dorm styled motel a poor only because the rooms were clean and the bed was comfortable. For quiet and quality, it is low ended. If you don't mind hearing someone urinating on one side of your room while listening to someone on the other side dressing and walking around, you will not mind. Thank goodness nobody got "personal" during my stay. Other people coming and going on the elevator agreed, this was not a good location, noisy rooms, hearing people merely closing their doors from every end of the floor, and the service was mixed. Six nights allows for a sound review.
Quality is in the eyes of beholder and what services one expects. Cab drivers told me this was NOT a good area and watched me walk back into hotel after dropping me off.
Staff advised, "...area is safe, but ONLY WALK DOWN ONE STREET".
FYI: I was told by another Marriott in Italy, AC Marriotts are a owned by a Spanish Corp. and NOT A LUXURY CHAIN. I will NOT be staying here or any AC Marriott again.

Room Tip: Avoid having a room near elevator. Both sides of hotel have BAD views...if you wish calling them vie...
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New York City, New York
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 25, 2013 via mobile

The hotel itself is very nice and the rooms are modern anf clean. I am a Marriott platinum member but they didn't offer free breakfast. I am not sure hpw they got away with it though they are part of the Marriott network. There is a tram stop near by and you can walk to it in 5 minutes. Firenze Smn station is 15-20 minutes by walk or you can take the tram. The business center is NOT free and charges more than 50 cents per minute. So be careful if you are using it. I had to print my uffizi reservation and completed it in less than 2 minutes but paid close to 2 euros. The business center should have been free with limited pages to print (like 10 pages per guest). We never tried anything at the hotel's restaurant so I cannot comment on that. Overall a pleasent 5 night stay.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Hotel Firenze by Marriott

Address: Via Luciano Bausi, 5, 50100 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#75 Luxury Hotel in Florence
#87 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Firenze by Marriott 4*
Number of rooms: 118
Reservation Options:
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Also Known As:
Ac Firenze Florence
Ac Firenze Hotel Florence
Ac Hotel Florence
Ac Hotels Florence

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