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“NICE PLACE” 5 of 5 stars
Review of Hilton Garden Inn Florence Novoli

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Hilton Garden Inn Florence Novoli
4.0 of 5 Hotel   |   Via Sandro Pertini 29, 50127 Florence, Italy   |  
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Ranked #97 of 461 Hotels in Florence
BARCELONA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“NICE PLACE”
5 of 5 stars Reviewed August 25, 2013

I am a golden HHonors member. Surprised to see the difference of quality level from one Hilton to another. I slept the night before at Florence Garden Inn, which is usd 150.- and really great, modern, clean, nice team. Then you land in LAX airport and have to pay more than 300.- usd for an old room, no minibar, no courtesy in the bathroom. The hall looks like a sad mall in the middle of nowhere. No lights, nothing giving a feeling of comfort or fun, just the minimum, probably to save money in each possible way. Bad image for the Hilton brand...

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 16, 2013
Dear Guest,

we are really happy and we thank you for your comment on Tripadvisor.
We are extremely proud of guarantee a great service as per guest's expectations!
See you soon in Florence in the future!
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Mumbai (Bombay), India
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 24, 2013 via mobile

The hotel is a 15-20 min bus ride away from main train station. There is only one bus which takes you to hotel, frequency is good during the day but very low after 9 pm. Rooms are clean and service is good for a business hotel. Breakfast spread is decent. There is a coop nearby for other essentials!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 16, 2013
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.

We are waiting for your return and we really hope to welcome you again soon.

Best regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 18, 2013

We had a long weekend in Florence and stayed here. It's a wee way from the city centre but easy to get a bus as we did, walk (we did once and it was about 30 mins or so) or grab a taxi. The hotel staff were pleasant and always dealt with us as quickly as possible. We left our luggage there on the first day as we were too early for check-in, this was no problem at all. The room was very clean, tidy and modern. It seems aimed at business clientele but this didn't make any difference to us. I'm not sure how old the hotel is but on close inspection it was certainly not built or finished to a high standard - cracks appearing on the walls, very bad tiling in the bathroom etc. However I would still recommend it despite these points, I just think that in a few years time it might start to look a bit shabby. The bus was easy to get and we never seemed to have to pay for one reason or another! It was usually jam packed though.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 16, 2013
Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thank s a lot for your good words and I really hope you will come back in Florence and you will choose HGI Florence Novoli for your next stay in our Cradle of Renaissance.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cernusco sul Naviglio, Italy
1 review
5 of 5 stars Reviewed August 15, 2013

Great Hotel, the rooms are clean and quite , the staff is very efficient. The hotel is not very close to the city center but you can go to the center in 10 minutes of bus/car I Highly recommend this hotel to visit the city and for business trip as well

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 16, 2013
Google Translation
Gentile Cliente,

per prima cosa voglio ringraziarLa per la Sua recensione su Tripadvisor.
L'anima del nostro lavoro è fornire un servizio esclusivo al cliente e completamente rivolto alla Sua soddisfazione, soprattutto per chi viaggia per lavoro.
Ci auguriamo di poterLa presto ritrovare a Firenze
Cordiali Saluti
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 14, 2013

We decided to stay at this hotel as we like Hilton Hotels and know that we would have a good stay. We booked in advance and managed to secure a special offer of 4 nights bed, breakfast and dinner for 4 people in two twin rooms for just over 1,000 euros. The dinner for all 4 of us for the 4 nights cost just over 100 euros which was extremely good value as our 1st night's meal cost well over that amount. All we had to pay for was our drinks - bottled water is free of charge! Be aware though that if you order off the "meat" menu - 2nd course - that no potatoes/pasta/rice come with the meal so order a side portion of these too. The rooms were lovely and modern with great bathrooms which had a lovely big bath and rainforest showers. The beds were the most comfortable I have ever slept in and have a special dial on the side which means that you can adjust the firmness to suit you. The breakfast was excellent with a huge range of food on offer - the croissants were the best I have ever tasted and served fresh from the oven!! The service was very good and the staff seemed genuinely happy to help. The taxi from the train station cost 12 euros with 4 huge suitcases and various backpacks. Although the hotel is slightly off the beaten track, this was actually very nice and our rooms were situated on the side of the hotel with a view of the park.There is a fridge provided so you can buy your own drinks and snacks - there is an excellent Co-op down the road next to H&M - or you can buy items from the Pantry in reception. I would definitely recommend this hotel to family and friends and cannot wait to return.

Room Tip: Ask for a room on the park side - the other side overlooks the apartment buildings which are part of...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 16, 2013
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 14, 2013

Really nice hotel, light airy and modem. lovely big clean rooms, VERY comfortable beds! Bathrooms are also big and Clean. Lovely gym, it's small but has some good equipment. Breakfast was very good, lots to choose from although towards the end of breakfast things like milk weren't replenished. - €12 which is expensive but there is a lot to eat.

A bus ride away from the centre but it is very easy and the buses are regular. The bus costs 2 euros you have to buy your ticket before you board the bus. The hotel reception sells the tickets for the buses. -bus 22 which is a short walk from the hotel, and drops right bu

The concierge were helpful in booking tickets to the museums. Also very good at helping with any questions or queries.

Really lovely city hotel. Has everything that you would need for a lovey city break while having some peace at night away from the hustle and bustle of the main city of Florence.

Room Tip: Try and avoid rooms near the air conditioning in the corridors
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 13, 2013
Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thank s a lot for your good words and I really hope you will come back in Florence and you will choose HGI Florence Novoli for your next stay in our Cradle of Renaissance.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 14, 2013

I have stayed at the hotel 4 nights, I enjoyed the hotel which is reachable to city center with public transport bus no. 22 (20 min) and also close to mall and supermarket, the hotel is comfortable and quiet, on the weekends they provide a shuttle to city center (few trip but it is good service), the room was fine, the bathroom was a bit tight but was calean and good, i may back to the hotel when I go to Florance

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 13, 2013
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I look forward to welcoming you all back to the Hilton Florence very soon.
Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence Novoli

Address: Via Sandro Pertini 29, 50127 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Best Value Hotel in Florence
#44 Business Hotel in Florence
#44 Luxury Hotel in Florence
#73 Family Hotel in Florence
#83 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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