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“Cheers!” 4 of 5 stars
Review of Hilton Garden Inn Florence Novoli

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Hilton Garden Inn Florence Novoli
4.0 of 5 Hotel   |   Via Sandro Pertini 29, 50127 Florence, Italy   |  
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Ranked #115 of 460 Hotels in Florence
Certificate of Excellence
Willoughby, Ohio
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
72 helpful votes 72 helpful votes
“Cheers!”
4 of 5 stars Reviewed November 23, 2012 via mobile

We stayed at this HGI well outside of the romantic, older section of Florence recently and had a lovely time. Although, as I said, it's not near the touristy area, all parts of Florence are readily accessible because the bus runs very near to the hotel. I like staying a bit outside the action. I think you meet more "real" people that way.

The hotel was very modern and had many amenities. Everyone was cordial and helpful. I would improve the breakfast buffet. Our favorite part of the hotel was the hotel bar run by Giorgio, a great guy. He keeps the patrons engaged with his stories and with each other. By the second night, in spite of the modern decor, I felt like I was at Cheers, with all my old friends. We met many travelers from other places and had many interesting conversations.

Be sure not to miss what the neighborhood around the hotel has to offer. The park across the street is modern and very pretty, the "superstore" across the way is fascinating. We bought oregano, basil, tomato paste, socks, slippers and bath gel as souvenirs and gifts for ourselves. Lady Mary, a women's boutique, by the place you would purchase your bus tickets, has wonderful clothes and scarves, too. It is a great place to shop.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, November 26, 2012
Dear Guest,

I'm so proud in reading your comment on Tripadvisor website!
the Guarantee of a wonderful and comfortable stay in Florence is a main goal for us and we try to improve our service day by day!
We hope to welcome you soon
Best Regards

Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Macerata, Italy
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 10, 2012

Whenever I go to Florence i stay in this marvellous hotel. The hospitality is great: there are books to borrow, free wifi, business center, fitnesscenter. Moreover, in front of the hotel there is a small park where you can run (or have a walk).
Rooms are very comfortable and spacious so are the common spaces.
The only flaw isthe price of a dinner: price/quality report is not fair. Otherwise the buffet lunch is very good and served at a reasonable price.
If you come by car, there is free parking and it's easy to get out of the city to go Northward.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, November 16, 2012
Dear Guest,

your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the tripadvisor users!
Hoping to welcome you again in Florence
Kinds Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

Stayed at this HGI for 3 nights while visiting Firenze. A very nice property, free wi-fi and also free and good breakfast (we are HHonors members). Not too far from the city, offering a shuttle service during the weekend. Public transportation easy to access (less than two blocks away). Staff was very friendly and polite. Downside: wi-fi was only working at the lobby area during our stay. Rooms are nice, beds very good. I would recommend this hotel if you plan to visit Firenze.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 26, 2012
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
We sorry for the lack of the internet connection... we improved the service.
I look forward to welcoming you all back very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina, United States
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 24, 2012

This hotel is very close to the airport and the staff is awesome. Helped us with directions, parking, restaurants, and even helped us order a pizza to our room. Glad we chose to spend our last night here. Awesome!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 26, 2012
Dear Guest,

Thanks for taking the time to review our hotel and for pointing out the advantages of staying in an Hilton Hotel.
Hilton Garden Inn Florence Novoli is a good starting point for discovering the beauties of Florence and we are really happy if we have contributed to make it even more special!!

We hope to see you soon again.

Best regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 17, 2012 via mobile

We stayed for "unfortunately" one short night here due to it being close to the airport. Amazing service for "USA" people, excellent English speaking employees. Great hospitality and you must see Giorgio at the bar :). Enjoy!!!

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 19, 2012
Dear Guest,

Thank you for taking the time to share your satisfaction with the Tripadvisor users!
Your review made us really happy and satisfied, most of all considering you celebrated your honeymoon!
If your only regret is that you didn't stay longer, our best hope is to welcome you again soon in our HGI Florence Novoli.

Kinds Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Honolulu, Hawaii
Top Contributor
124 reviews 124 reviews
78 hotel reviews
Reviews in 62 cities Reviews in 62 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed October 11, 2012

While this HGI is a bit away from the city center, I enjoyed every moment of my stay here while in Florence. The staff was exceptionally friendly (by Italian standards) and helpful. Rooms are generous in size, very comfortable, and with large bathrooms (which is unusual in Italy). The only disappointment is a desktop-type 'television' screen (and limited choices) on the wall. The food is also very good with an excellent wine list.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 12, 2012
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Lorenzo, California
Top Contributor
176 reviews 176 reviews
28 hotel reviews
Reviews in 63 cities Reviews in 63 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 10, 2012

Our recent trip to Florence we stayed at the Hilton Garden Inn. It is a fairly new property and the rooms were quite nice. It's in the Novoli district of Florence so it's not near to the sights you want to see, but the desk clerk will sell you bus tickets at a discount and the direct bus to and from the center of the town and near the train station is only a short walk from the hotel. We enjoyed our stay very much. The room was quite comfortable with all the amenities, the staff were very friendly and accommodating. The only slightly negative comment I have to make is the breakfast was not the best we've had. The self service buffet the hot food was cold. They allowed you to order food cooked to your specifications but they could not understand English, thus instead of getting eggs that were cooked well, I got semi cooked eggs. At all of the other Hilton hotels the breakfasts were great and they did a great job. The servers in the breakfast area here were also not that attentive. Maybe it's because it's a newer hotel, but they could do some improvement in that area.

Room Tip: Request a room on a high floor away from the elevators, it's near a really large park and it'...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 12, 2012
Dear Guest,

your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users!
If your only regret is our breakfast, I apologize for the inconvenience and I really hope is to welcome you again soon in order to taste our breakfast items and avoid any lack of service.

Kinds Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence Novoli

Address: Via Sandro Pertini 29, 50127 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#40 Best Value Hotel in Florence
#49 Business Hotel in Florence
#52 Luxury Hotel in Florence
#90 Family Hotel in Florence
#94 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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