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“Does what it says on the box” 4 of 5 stars
Review of Hilton Garden Inn Florence Novoli

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Hilton Garden Inn Florence Novoli
4.0 of 5 Hotel   |   Via Sandro Pertini 29, 50127 Florence, Italy   |  
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Ranked #92 of 461 hotels in Florence
barcelona
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
“Does what it says on the box”
4 of 5 stars Reviewed October 8, 2012

Everything you would expect from a major chain; good clean rooms, a decent shower, air conditioning and sound insulation.
The beds are adjustable for comfort and the airconditioning easily controlled. The windows open if you don't like a/c and there is no passing traffic.
Quality of fittings in the room and bathroom (which has a bidet) was high.,
The hotel is a little way out of town (next to the new court buildings and a shopping precinct) but there is a good bus service (No22 - bus stop Finzi) which runs regularly until late at night with a fare of just 1.20e as long as you buy your ticket in a bar or newsagency/tobacconist - don't forget to stamp it in the machine on the bus; there is a hefty fine if you don't!
We did not eat in the hotel or use the bar - Florence is full of delicious places to eat and drink; the town is loaded with them.
We were told there is an infrequent shuttle bus from the hotel but did not use it as the public transport is very good indeed.
I must mention that when checking in we were asked twice how many people would be occupying the room - we checked in as a couple but accompanied by a friend, a Florence resident, who we had come to visit. We felt that the check in staff were suspicious and they made no secret of it which made us feel uneasy.
Our passports were taken and photocopied but I know this is not unusual in Italy. It also happens in Spain.
The WiFi was not working for the two nights we were there. It was, according to a notice, in the process of being fixed.
If you prefer the major chains and to be away from the noise and hubub of the city centre this may well be the hotel for you.
ps the genleman who checked us out, Jóse, was charming and the process took moments.

Room Tip: There is no busy road on any side of the hotel and it is in a quiet area.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 9, 2012
Dear Guest,

first of all I really thank you for your kind and detailed comment.
Your words perfectly describe the wonders of our Hotel and we would like to thank you for sharing your experience with the Tripadvisor users.
We paid attention to every detail in the structure and we are happy when our customers are surprised and fascinated.
Don't worry about your passport copies: in this way we try to guarantee a speedy check-in and we have time to include your passport details in our system.

We really hope to welcome you soon!
Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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israel
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

Stayed only one night. The people at the reception did all they can to make us happy. They booked our visit to the galleria and ufizzy, sold us bus tickets, give us trip advise, kept our luggage.... And more.
The only thing making this a 4 points instead of 5 is the distance from the center of town. It's only a 20 minutes ride so if you arrive with a car and you need a cheap parking that's the way to go.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 8, 2012
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.
We are waiting for your return and we really hope to welcome you again soon.

Best regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Dumfries, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2012

Better than our expectations..totally! Great location if you drove to the hotel as it has parking in an underground car park. The no. 22 bus takes you right to the Duomo and the bus stop to get that bus is about 2 mins from the hotel. Cost of bus is only 2 euros. The much vaunted 'shuttle service' of the hotel is a misrepresentation as it only operates on Friday evening (8.15, back 10.30) and on Saturday/Sunday - one shuttle each way per day. I should knock a star off for this, but the overall vibe of the place was sooooooo good, that I won't.
Massimo on the front desk is helpful, but other staff are very aloof.
Would stay again- hopefully when the wifi is working properly!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 11, 2012
Dear Guest,

first of all I would like to thank you for your comment;
your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users!
We hope to welcome you again soon!

Best regards
Alessandro Carletti
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 3, 2012

nice hotel but in area which has still to be developed so no bars restaurants in immediate vicinity. its about 12 euros for a taxi to center of town so not a great hardship. i would think that a place in heart of city would be better for a weekend away

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 4, 2012
Dear Guest,

thank you for your comment and for sharing your experience with Tripadvisor's users.
We always try to improve our service and performances and this kind of considerations are very useful for us.
Hoping to welcome you again and guarantee a comfortable stay in the future, we send our
Best Regards

Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed October 2, 2012

I dont know if it is the Florence residence mentality, but not too helpful when I checked in and when I checked out, only the porter seem to care. There was an exception (Virgil), he was helpful with the restaurant recommendation.
The worst and I quote most European hotel that have glass shower swinging panel. You cannot take a decent shower without getting the bathroom floor wet! What is with the glass panel, and why no shower curtain? or the actual shower sliding door to prevent any spraying of water out??? The bathroom design was truly poor.

Room Tip: no good tip, just the showers glass panel sucks big time! the floor always get wet when you shower...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 3, 2012
Dear Guest,

First of all I would like to thank you for your very detailed review on Tripadvisor.
Any constructive criticism is always appreciated in order to improve our performances and try to do better and better.
I would like to check and investigate regarding your comment and your complaint; in the meantime Virgil has read your good words and he really thanks you.

Hoping to welcome you again
Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2012

Used up a large number of my Honors Points to spend 6 nights in Florence for my Birthday with my partner she had never been to Italy so was a treat for her as well.

Was greeted like a regular visitor and check in coul dnot have been easier. What was even better was the fact that we had been upgraded to the Camera Suite, the top room in the Hotel.

A typical Garden Inn in many ways, but the quality of this room with that little extra space and absolutely Massive bed gave it the edge.

The Restaurant and Bar staff quickly started to recognise us and by the end of the week Giorgio the Bar Man greeed us like a long lost friend when we stopped in.

The only slight downside is the different groups of tourists on coach toyrsthat would a decend on the hotel at given time each day and then check out eary morning the next day, but when we realised their timing we could avoid them blocking access to the lifts , the bar, restaurant etc.

Some have stated about the distance from the City, but I have been to Florence on many occassions and this is one of the better places I have stayed. the buses are very regular from close to the Hotel and cost €2 each way but you get get a pass that makes it even cheaper per trip. we also walked from the Hotel to the Ponte Vechhio on to occassions, and if you go via Parco delle Cascine and then along the river it is a very nice way to get into the town.

Room Tip: Try and get 325 the Camera Room
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, October 5, 2012
Dear Guest,

your words perfectly describe the wonders of our Hotel and we would like to thank you for sharing your experience with the Tripadvisor users.
We paid attention to every detail in the structure and we are happy when our customers are surprised and fascinated.

We really hope to welcome you soon!
Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 22, 2012

This was my 4th visit to Florence and I stayed for 5 nights in this hotel (Room with King sized bed) and found it be spacious and decent sized bathroom. The electronic blinds are a little tricky to figure out. The TV was small.The washing machine and iron in the laundry room is very convenient - Most of the hotels in Florence do not provide that.
The breakfast has standard variety and the food otherwise is strictly ok.

The staff was ok and the one named Jose was very polite.
I was charged incorrectly for telephone calls and the hotel reverted it.

The hotel has a big park and a super market close to it which are good to explore. The negatives are that there are no restuarants nearby and the bus to the city center takes about 10-15 minutes. So, it's kind of a dead place in the evening. Nevertheless, decent place to stay.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, September 25, 2012
Dear Guest,

First of all I would like to thank you for your review on Tripadvisor.
Any constructive criticism is always appreciated in order to improve our performances.
We always provide a functional service, with a professional and friendly staff, clean and comfortable rooms as per guest’s expectations.
Hoping to welcome you again in Florence, we send our

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence Novoli

Address: Via Sandro Pertini 29, 50127 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#30 Business Hotel in Florence
#43 Luxury Hotel in Florence
#87 Family Hotel in Florence
#92 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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