Tournabuoni suites has an enticing and well done website. I was dazzled by the clever artistic shots suggesting high-end and luxury accommodations. The website and reality are not similar by any sense of the imagination. Dont be fooled!
We stayed in a room that at first blush looked similar to the website but as you looked close appeared worn and tired. Much of the furniture had inexplicable stains of unknown origin, the shower was moldy and smelled, and did not drain at all, forcing you to stand in foul water until you reached an overflow level at which time you would have to wait for it to drain. We contacted the management via email, they sent someone who promised to fix it, but they never came in 6 days! The air conditioning did not work at all. The room approached 27 C and humid most nights (a real warm spell in Florence). The management sent someone to explain to us that they would not be fixing it?
The lovely spa costs a lot extra (per person) and has to be reserved in advance. The manager is a surly, unpleasant woman who was visibly annoyed to contact a taxi for us. She was at the front desk for 1-2 hours during the entire week. The frustration of getting no response from management was the worst. She seemed unimpressed by our problems.
We none the less had an extraordinary time in Firenze and Montalcino and think fondly of our time there. I understand that hotels vary greatly and that everyone has a bad day but not for the premium price. Never pay in advance as we did!! Reserve the right to leave if the accommodations are indeed not as advertised.
- Official Description (provided by the hotel):
- Charm and style, comfort and ultimate privacy are just some of the qualities of the Tornabuoni Suites Collection located on one of the most prestigious streets in the world, at 9 Via Tornabuoni.Nestled on the upper floors of Palazzo Ammannati a century old noble residence, you can enjoy the breath taking view overlooking the rooftops of the city. Museums and historic buildings surround your Palazzo allowing you to absorb the Renaissance architecture as well as be within walking distance of every sight and shop you desire.Being located so excellently and with a choice of a few gorgeously modern and unique Suites to choose from, you have the opportunity to be homed in one overlooking your own spacious and exclusive terrace, or others giving you the bird's eye view of the roof tops of Florence and distant green neighbouring hills.Styled in contemporary elegance Tornabuoni Suites Collection offers the relaxing atmosphere of a private residence, with the additional comfort of concierge services whenever required. Recently taken over by a new owner who is an expert connoisseur of Florence and its hidden treasures as well as being an excellent hostess, your every need will be personally responded to with invaluable local insight helping make your stay in Florence a truly magical experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Cheap Tickets, Booking.com, Priceline and Hotels.com so you can book your Tornabuoni Suites Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Tornabuoni Hotel Florence