After a wonderful stay in the centre of Florence we decided to round off our trip in a romantic and relaxing place. We travelled by taxi from Florence, which is not too far only cost €20. First impressions we were taken aback by the lack of upkeep to what is supposed to be a 5 star resort. Plaster and paint is falling off the external walls. All very drab looking. We were shown a number of rooms and had planned to take either a junior suite with private garden or a deluxe room. Both truly disappointed us. The junior garden suite is so small and the garden really untidy looking - grass not cared for. The deluxe room had the smallest bathroom I've ever seen for such a room category. The toilet and bidet were facing each other with only a couple of inches space between them. I was upset at this stage. This was supposed to be the crowning glory of our special trip (last one before arrival of new baby). We ended up taking a classic room which is a duplex. The room is nice with bedroom upstairs and small seating area and bathroom downstairs. It is bright and airy. However what we were not told is that it has a busy country road next to it and we had to listen to traffic speeding by and beeping horns. This we found out after checking in. Not exactly the relaxing location we envisaged. I was so upset about it all that we decided to walk to the next hotel to ask for a room. We walked to Mulino di Firenze which on first impressions looks wonderful. The lady at reception couldnt have been friendlier but unfortunately they were booked up. So it was back to Villa Olmi for us. Piece of advice if walking the road be careful its very narrow and they tend to speed.
Anyway back at the Olmi - we made a request for help in activating the change language option on the tv for the movie channels. There is an option you click into and you can choose English
or Italian. We have had the same system in many other hotels. They had this deactivated for some reason. When i called the front desk the lady who answered was extremely rude and wouldnt let me explain what the issue was. I had to ask her to let me finish speaking. Then she
said she would send over her colleague. The same guy who showed us the rooms earlier came
over and hadn't a clue. Said he had never even used the tv before and nobody would request to
change the language on the tv. We told him how dissapointed we were with the service and he just smiled. The front desk didn't even bother to call us back. Not the service you expect from a 5
Next we decided to go for dinner. We went into the main building to make a reservation. The
waitress was unfriendly and made us feel we were putting her to too much trouble. Which we probably were as she was working alone most of the night. We got a reservation for 9.30. When we arrived into the restaurant she was at another table and just said to us to choose where to
sit. We have both travelled extensively around the world and have never entered any restaurant where we were not shown to our table. The service was seriously lacking for the entire meal.
The food was mixed. I had a lovely ravioli starter but my partner had a potato fish soup which
was not good at all. The flavour was just ok and the consistency was way too thick. I had thejohn dory for main which was cooked well and he had the sirloin. This again was a big disappointment. On a positive note the breakfast was pretty decent and on a par with the 4 star hotels we have stayed in during this trip.
We were looking for a quiet, romantic, relaxing end to our trip and sadly we have not found it
here. Lying by the pool all you hear is the motorway. The pool area isn't even well maintained. Towels left lying around from people who had gone and the grounds need some maintenance. We should have stayed in our hotel Monna Lisa in Florence (see other review). Villa olmi is ok if you are driving by and want to stop for a night, other than that we say avoid. The staff are
unhelpful, make you feel you are putting them out and the service is the worst we have
experienced anywhere on our extensive travels. For the first time ever we both just want to go
home early. It is a truly dissapointing end to what has otherwise been a fantastic trip.
Definately not a 5 star hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, Venere, Agoda, Priceline, Escapio, Odigeo, ACCOR, TripOnline SA, Tingo and Jetsetter so you can book your Villa Olmi Firenze - MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Olmi Hotel Bagno a Ripoli