We stayed at Hotel Villa Il Castagno for 4 nights, after the first night we commented on how many mosquito bites we had when we woke up, thinking nothing of it we went out and toured florence. After 2 more nights of this and realising that we hadn't actually seen any mosquitoes or even opened the window we came to the conclusion that there were bed bugs. Our bodies were covered all over, it was truly disgusting. When we approached the receptionist about his he said that it was "impossible". He explained that he HIMSELF! had moved the new bed into the room no less than 1 week ago. He then asked us to find a doctor to substantiate our claims, when our faces showed the absurd nature of this request he said that we had been drinking too much in the room, once again our faces betrayed our surprise at this allegation, he then said that it must be lice from our heads. Dumbfounded with these obtuse allegations we shook our heads with concern. Assuring us once again the impossibility of our claim he promised us the bed was fire proof, urging us to test this. When we explained that it was not fire but bed bugs we were concerned with he said "impossible" and stormed out of the room. Apart from this no one in the hotel speaks english and it is a long walk (at least 30 minutes) to get to the center. If you do make the mistake of staying here DO NOT follow their instructions to the hotel, they are misleading and tell you to take the bus but not which stop to get off. After 5 months travelling in Europe this was the most disappointing service we have experienced the whole time.
- Also Known As:
- Hotel Il Castagno
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