Our good experience started even before we arrived. Our email enquires regarding booking were answered promptly and courteously. We were assigned a family suite on the top floor at a very good rate. We emailed request to book a tour of Tuscany from the airport just as were about to depart the US. Within a day, the concierge had emailed us various options. We confirmed the trip and everything was ready back the time we checked-in. The location is fantastic. Its just a few minutes from Il Duomo. There are plenty of restaurants nearby. There is a clean, coin operated laundry right opposite the hotel.
THe hotel itself is very clean. Our apartment was spotless including the kitchen and floors. The fridge had been stocked as we requested. The satellite TV is a bit difficult to operate. But the apartment was spacious, clean, quite and modern. The concierge service was always prompt and excellent. We really enjoyed our stay at the Residence Hilda and would stay there again !
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