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“Nice hotel” 5 of 5 stars
Review of Residence Hilda

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Residence Hilda
Via dei Servi, 40, 50122 Florence, Italy   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #11 of 508 Florence B&B and Inns
Tokyo
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice hotel”
5 of 5 stars Reviewed March 18, 2013

The rooms were very clean and neat. Bath room was nice and comfortable with bathtub that I asked when booked. Dining kitchen was also roomy. Almost all cooking utensils were equipped as well as tableware, including good wine glasses. I think that the owner and manager of RH have excellent taste in every aspects. The staff were all kind and friendly. Florence is not a big city, so one can go to most of the major touristic places on foot from RH. I have never experienced such comfortable six days in any hotel around the globe before.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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350 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2013

RH was exceptional for us. We stayed there for four nights and the moment we booked it online, the communication was very prompt and efficient. They made sure they know what time you'll arrive. We arrived after 8pm, which was when the reception closes but they waited for us and walked through everything to make sure we are ok. Location is excellent! About 10mins walk to the train station and you can see Duomo from out the window. Groceries store is on the same row as RH and complete with the necessaries.
On the second day we took a private chauffeur service hired by RH to go the outlets. It might be a little expensive for some, but there were quite a number of people for us hence it was a good choice. The driver was friendly and explained to us everything you need to know on Florence.
Our room was spacious, complete with everything! Cleaners come in everyday and even wash up for you.
Valentina and the others (Im sorry I didnt manage to get the others name) were very helpful, arranged for us a cab, showed us places to eat and shops.
Overall it was a great place, and would definitely go back there!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Xenica, Direttore at Residence Hilda, responded to this review, July 8, 2013
Dear Guest,

thank you very much!!!

Carlo
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Geneva, Switzerland
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 11, 2013

The quality of service was great. The rooms were great for a family of two kids. The quality of beds, the cleanliness were excellent. We felt like home. It is very close to the touristic attractions of Florence. The concierge was very helpful in welcoming us in the middle of the night. The restaurant recommendation they made were superb. Overall it was a great stay in Florence with kids.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Xenica, Direttore at Residence Hilda, responded to this review, July 8, 2013
Thanks for your nice review and I hope to have you ad your family back with us soon.

My warm regards,

Carlo
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Oslo
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 24, 2013

This was just the perfect hotel to stay in, both for families and for a group of friends travelling together. It was clean, it had a modern and new look, the flat/room had a lot of space, was light. It was a grocery shop close to the hotel. It is the best family hotel I have stayed at.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, July 8, 2013
Thank you so much!!!! Hope to have you back with us soon.

Warm regards,

Carlo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 18, 2013

I used to live in Florence and it's a city close to my heart.
Of course, when you live somewhere, you don't necessarily find out where the good places to stay are and on my many return trips, I've stayed in good, bad and indifferent hotels.
The pressure was on with two infants in tow and a wife who really deserved a relaxing break.
Budgets are limited which tends to hamper choice.
But from the moment we set foot in Residence Hilda, we knew we had found not only a winner but perhaps the best hotel of its kind that we've ever stayed in.
To describe our apartment as a room would be unfair.
It was a suite, larger at 60m2 than some apartments and we joked that it felt like an upmarket New York loft.
The bathroom was superb, the kitchen superbly fitted out every little touch thought of and the bedroom huge.
We looked out on a quiet street and there was a room divider so our older child could sleep separately.
Cots and high chairs had been provided and the staff could not do more for us.
There was free wifi throughout and a superb collection of DVDs so we could enjoy a movie in the evenings when the children went to sleep.
The location was about a five minute stroll from the Duomo but felt far away enough that we were just beyond the hum of tourist noise and cars.
Not that I would look for one, but there simply was nothing to be disappointed about.
For a family, Residence Hilda is perfect.
The staff are lovely, the location superb, the local restaurant provides room service and breakfasts if required and the room had the facilities and wow factor that ensure on every return visit to Florence, we'll stay nowhere else.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, July 8, 2013
What should I say? Thank you SO much for your enthusiastic review. Hope to impress you with even a better service next time you will be with us.

Warm regards,

Carlo
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Volterra, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

we've stayed in florence many times and used many different hotels, but nothing beats Residence Hilda. the location is perfect - on a quiet little street but a very easy walk (even with a stroller) to everything you want to see. The ambience and decor is magnificent - luxurious and elegant, but very comfortable and welcoming. Clean would be an understatement - it is impeccable.
The amenities are copious and personalized, and the kitchen in the apartment is well-equipped (very user friendly) and immaculate.
But most of all, the family that runs the hotel - Valentina and Francesco - are some of the nicest people I have ever met. They are extremely helpful and so kind.
I cannot recommend Residence Hilda highly enough - it is better than a 5-star hotel, an oasis in the city that feels like home. When we checked out neither I nor our children wanted to leave! it is the best Florence has to offer.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, February 14, 2013
Thank you Annie!!
Hope to see you more often, especially if Sofia makes for me the delicous biscuits she brought last time. Only 5 years old but on the good way to become a top chef!
A kiss to all of you.

Valentina
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

Such a wonderful stay, with views of the Duomo out our juliet windows. I traveled with my husband and our 15 month old child, so it was nice to have a place that felt like you were in Firenze even from indoors, when our daughter napped during the day and went to bed early at night. Italy is such a great place to travel with kids, and worth it to have a hotel that feels in the heart of it all.

Service is great, but a warning that they practice siesta daily and front desk is not open 24 hours.

Room Tip: Select a room facing Via Servi with juliet balcony windows.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, February 14, 2013
Thank you very much. I glad you enjoyed your stay. Our reception and concierge are open 10 hours/day, but we are ALWAYS available on the emergency numbers (two different numbers with two different persons available every day) and we DO come as you call, usually we are at the hotel in 7 minutes...Also, all the alarms (elevator, fire, fornt door, etc.) are connected with our mobiles and a private security service for yur safeness.
Just wish to ensure that even if we are not with you all the time, we take care of you and we are at your assistance anyway.

Hope to have you back soon.

My warm regards,

Carlo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Hilda

Address: Via dei Servi, 40, 50122 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 508 B&Bs / Inns in Florence
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
The comforts of a hotel in a designer apartment, located 3 blocks away from the main cathedral!At the elegant Residence Hilda you get more privacy than at a 5 star hotel, light and streamlined interiors, designer details conspicuous only by their restraint. All the Suites have teak parquet floors, calm off-white walls, soft beige furnishings and some occasional colour accent. ... more   less 
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Also Known As:
Residence Hilda Florence
Residence Hilda Hotel Florence

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