I really wanted to be able to give this property the highest rating possible as we absolutely adored the people who run it. Gabrielle and his brother Mario do an amazing job with what they have. It is a historical 600 year old property so you need to keep in mind although it is extremely charming and clean it is very small. The property offers the best location in Florence walking distance to everything. Everyone we encountered at the property was awesome. Super nice, helpful, spoke English even allowed our son who was living in an apartment in Florence as he was studying abroad join us for breakfast. Very nice continental breakfast is provided daily and I really miss the smiley face cappuccino. Being American, we found the room to be extremely small and we barely fit in the shower that is the only reason we could not rate this property as Excellent.