I normally do not review hotels I stay at but when I saw this one pop up again, I had to share my experiences.
We arrived at the the time we said we would arrive, sometime around 5pm. The owner, Rita, was still taking her afternoon nap and took a while to answer the door. Even though I speak Italian and addressed her in Italian, she seemed extremely confused as to why we were there. Eventually she let us through the front door and asked us to wait as the room was not ready. We sat and waited for around half an hour as she dotted around, seemingly not doing very much. Eventually we got her attention again and she remembered our room, so she shouted to a youngish man asleep in the garden (her nephew maybe) who woke up and slouched into the house. She told us the room would take a while and we should go out for an hour while he made it up, which we did. When we came back 2 hours later the room still hadn't been made up. We were offered Aperitivo in the garden, a nice touch but we wanted our room. We were finally shown to one which did not have an ensuite bathroom, as we had requested and paid extra for. When we pointed this out the young man sighed loudly and slouched off to make up the other room for us grudgingly. When we finally got to our room it was filthy and the bathroom hadn't been cleaned in a very long time. By this point we had decided to pick our battles and complaining about the cleanliness was too much of an effort at that moment. Hot and sweaty from our trip, we wanted to shower. We tried to turn our shower on and it didn't work. We went down to the man and explained. He sighed again and trudged up the stairs, fiddled pointlessly with the shower, sighed again and told us to wait until tomorrow and we could use the communal bathroom.
We finally had a shower and escaped as quickly as possible to enjoy the evening in Florence. We were tired when we got home late and looking forward to a nice sleep. At around 7am, all hell broke loose as the cleaning lady arrived, shrieking her gossip to Rita at the top of her voice, from the 2nd floor (our level) down to the ground floor. This noise continued for a few hours every early morning for the remainder of our stay, preventing us from sleeping later than 7am each morning. We got up (again to escape) and went out. In the afternoon we came back to take a short nap. Rita came back and knocked on our door, wanting to know something about the length of our stay, and waking us from our sleep. This continued throughout the stay as well.
On the second last day, she again woke us up to insist that we pay. Groggy from our sleep, we said we were staying an extra night and would pay when we left. She began to cry, and wailed that she had no money and needed to buy food. We only had about 60 Euros but gave that to her (to get her to leave us alone more than anything else) and said we would pay on the next day.
Throughout our stay, Rita would sometimes walk around in underwear, even when cleaning the rooms. Everything was incredibly scattily organised, to say the least. When we arrived home even relatively early (10pm or so) she would screech at us from her bedroom on the ground floor to turn off the light, even before we had (silently) crossed the hallway.
After we finally escaped this terrible place for Cinque Terre, she bombarded me with requests for linking to personal social networking sites such as myspace and facebook for months afterward, since she had my email address from the booking.
The overall experience was terrible. Find somewhere else!! Anywhere would be better than this!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Unfortunately I was not well with a tooth. So 'I took a painkiller
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That leaves not feel the intense pain but leaves the tooth numb for a while '.
Good thing happened to me very rarely going to the dentist
Even in restaurants when the tables are not ready for some reason
It offers an aperitif in the garden .. trying to make friends.
but we wanted our room ..
I think with 4 bedrooms and 4 bathrooms, 2 upstairs
and 2 pine is less common bathroom to be shared between 2 people at most.
I'm sorry you have had an impression however, that such 'negative.
Truly you had to choose a class with an appropriate price to the standard of 3 stars
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.