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“Absolutely terrible” 1 of 5 stars
Review of B&B Residenza Cantagalli

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B&B Residenza Cantagalli
Via Cantagalli 4/G, 50125 Florence, Italy   |  
Hotel amenities
Ranked #137 of 553 Florence B&B and Inns
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Absolutely terrible”
1 of 5 stars Reviewed October 23, 2007

To make it short: the stay was absolutely terrible. The place is run by a family (father and son). We contacted the place over e-mail and made a reservation for 5 nights. The whole place is just a few flats in an ordinary house. When we arrived there was no one and we had to call to the personnel to come to the hotel to let us in. They hardly speak any English, so polish your Italian skills. When they arrived after half an hour they made it clear that we had not made a reservation (even though we had all the print-outs to prove it). They simply did not care. The son just completely messed up all the bookings and made double booking. They simply refused us in a very rude way to the hotel. We managed to negotiate one night stay so we could find an alternative place to stay (which is almost impossible during the "hot" season). What they call "breakfast" is simply a few crackers with tiny jam jars bought from a supermarket nearby. They wind up the price because they serve "breakfast", but staying in a hotel without a breakfast and buying the same stuff will end up much cheaper. The conclusion is: avoid this place if you want to be treated with respect and dignity, and want to be actually sure that you won't be driven away by incompetent staff.

  • Liked — location
  • Disliked — the service (lack of it)
  • Stayed September 2007, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matteo V, Proprietario at B&B Residenza Cantagalli, responded to this review, January 10, 2012
Although we very much regret that your stay at the B&B Residenza Cantagalli was not to your liking, we find your comment unfair and more than anything unrealistic.
Your description of the structure is far from reality; the photo refers to the structure under the previous management and for years now breakfast has been served in the excellent pastry shop below the building.
If the “misunderstanding” with this client was due to overbooking, we apologise even though it can happen (very rarely!); however, when it does occur we have always taken great care at finding alternative accommodation of the same level in the neighbourhood and make sure we accompany the client.
We find the accusations with regard to the personnel totally unacceptable: our staff has always been extremely polite and helpful towards our clients and this is testified by all the positive and appreciative comments we receive from many clients.
Even if our English isn’t of the highest level, we hope we have been able to make ourselves understood.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about B&B Residenza Cantagalli

Address: Via Cantagalli 4/G, 50125 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #137 of 553 B&Bs / Inns in Florence
Price Range (Based on Average Rates): $
Number of rooms: 5
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