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“Absolutely terrible” 1 of 5 stars
Review of B&B Residenza Cantagalli

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B&B Residenza Cantagalli
Via Cantagalli 4/G, 50125 , Florence, Italy   |  
Hotel amenities
Ranked #229 of 598 Florence B&B and Inns
Certificate of Excellence
Finland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Absolutely terrible”
1 of 5 stars Reviewed October 22, 2007

To make it short: the stay was absolutely terrible. The place is run by a family (father and son). We contacted the place over e-mail and made a reservation for 5 nights. The whole place is just a few flats in an ordinary house. When we arrived there was no one and we had to call to the personnel to come to the hotel to let us in. They hardly speak any English, so polish your Italian skills. When they arrived after half an hour they made it clear that we had not made a reservation (even though we had all the print-outs to prove it). They simply did not care. The son just completely messed up all the bookings and made double booking. They simply refused us in a very rude way to the hotel. We managed to negotiate one night stay so we could find an alternative place to stay (which is almost impossible during the "hot" season). What they call "breakfast" is simply a few crackers with tiny jam jars bought from a supermarket nearby. They wind up the price because they serve "breakfast", but staying in a hotel without a breakfast and buying the same stuff will end up much cheaper. The conclusion is: avoid this place if you want to be treated with respect and dignity, and want to be actually sure that you won't be driven away by incompetent staff.

  • Liked — location
  • Disliked — the service (lack of it)
  • Stayed September 2007, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
    • 1 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank samppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matteo V, Proprietario at B&B Residenza Cantagalli, responded to this review, January 10, 2012
Although we very much regret that your stay at the B&B Residenza Cantagalli was not to your liking, we find your comment unfair and more than anything unrealistic.
Your description of the structure is far from reality; the photo refers to the structure under the previous management and for years now breakfast has been served in the excellent pastry shop below the building.
If the “misunderstanding” with this client was due to overbooking, we apologise even though it can happen (very rarely!); however, when it does occur we have always taken great care at finding alternative accommodation of the same level in the neighbourhood and make sure we accompany the client.
We find the accusations with regard to the personnel totally unacceptable: our staff has always been extremely polite and helpful towards our clients and this is testified by all the positive and appreciative comments we receive from many clients.
Even if our English isn’t of the highest level, we hope we have been able to make ourselves understood.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about B&B Residenza Cantagalli

Address: Via Cantagalli 4/G, 50125 , Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #229 of 598 B&Bs / Inns in Florence
Price Range (Based on Average Rates):
Number of rooms: 5
Reservation Options:
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