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“On-route stop over” 4 of 5 stars
Review of Hilton Florence Metropole

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Hilton Florence Metropole
4.0 of 5 Hotel   |   Via del Cavallaccio 36, 50142 Florence, Italy   |  
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Ranked #171 of 460 Hotels in Florence
Luxembourg City, Luxembourg
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“On-route stop over”
4 of 5 stars Reviewed March 24, 2014

Lovely hotel on the out skirts of Florence just off the main A12, ideally situated if you do not want to actually drive into the centre of Florence. The hotel offers a regular FREE Shuttle bus into the centre, dropping off by the main station. The restaurant is well appointed and serves good food if you have had enough adventure walking the sights and markets in town. It was our first time in Florence but we loved it so much we stayed an extra night before continuing our journey. Highly recommended .

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, March 31, 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Katharina Schlaipfer
General Manager
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1,070 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Florence, Italy
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2014

A very average Hilton, not up to the standard of the rest of the chain. They charge for the Internet in the room, which all hotels should stop doing. The breakfast was very average, and could be improved. Room was fine. Location is good for airport and city centre but locality is poor. You need a car if you stay here.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, March 19, 2014
Dear guest,

We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in the usual service for which our hotel is noted. Your comments are being reviewed and we are looking forward to welcoming you again, not only at Hilton Florence Metropole but also at any of our other Hilton hotels.

Kind regards,
Anna Neri
Web & Marketing Dept.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2014

An excellent hotel supported by professional and thoughtful staff. The facilities are modern, thus function effectively in familiar ways. It has a good and reliable shuttle service to and from the railway station. This is all good but if you want to indulge in the deep history and culture of Florence the hotel is too far out of town. An excellent business hotel.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, March 19, 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards

Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Top Contributor
103 reviews 103 reviews
95 hotel reviews
Reviews in 85 cities Reviews in 85 cities
259 helpful votes 259 helpful votes
4 of 5 stars Reviewed March 11, 2014

Stayed here for a few nights while in Italy on vacation, and used this as our base for the Tuscany/Florence portion. The hotel itself was great - it's one that actually looks a lot better/nicer in person than it does on their website pictures. Nice and clean and modern (yet not ultra-modern) touches throughout, and an extremely friendly, professional, and willing-to-help staff across the board. Everyone with whom we spoke was very professional - front desk, housekeeping, lounge, etc. If you do have lounge access, the food for breakfast and dinner were tasty and plentiful. Great views from the top of the hotel all the way around on the outside patio with seating. The room was decent size and had plenty of room to put suitcases, bathroom items, etc. without taking up precious floor space. Ample closet room and oversized bathroom (for a European hotel) were very nice touches.

The only thing about the hotel that isn't optimal is its location - we took taxis - about 17 Euros each way, and another 30 Euros to the airport - to and from the Florence center each day (we didn't have a car, and not easy to use public transportation from here to get to the center) which did add up, but this was offset by the good rates we got during the time to stay here. That's a pretty minor nit to an otherwise excellent stay and hotel, I would absolutely recommend this hotel to anyone I know staying in Florence.

Room Tip: You can ask for one that faces in the direction of the City Center, but the area is nice enough that...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, March 19, 2014
Dear Guest,

First of all we would like to thank you for your recent stay in Florence and for your good words.
Our location is 4 km far from the City Center but well connected with the Hilton Shuttle bus complimentary for our guests.
Hoping to welcome you soon.
Regards
Anna Neri
Web & Marketing Dept.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 9, 2014

The hotel is nice and clean. It is only 20 min to the city center and free shuttle bus is available from the hotel. I would give the hotel 5 stars if the shuttle bus schedule is more frequent at night and the spa in the basement was finally fixed.

The hotel staffs are courteous, especially Martina. One older couples missed the shuttle bus after waiting in the lobby for a while, Martina offered them a taxi ride to the city center. I have travelled many countries and stayed in many different hotels. I wish there are more people like her in the service industries.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Responsabile reception at Hilton Florence Metropole, responded to this review, March 19, 2014
Dear Sir/Madame

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels.
Kind regards,
Carmine Ponticorvo
Oper. Manager
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Milwaukee, Wisconsin
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 8, 2014

On a business trip in Europe and had been staying in rather outdated old hotels , so on my weekends I wanted to stay in a really nice American hotel that I was familiar with and a coworker had recommended this hotel. It was like coming home! A nice hotel with a proper dryer and English tv channels, lovely view of the city. Convenient shuttle took us to the city centers sightseeing was a breeze. All in all a wonderful hotel!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, March 19, 2014
Dear Guest,

we are really happy and we thank you for your comment on Tripadvisor.
We are extremely proud of guarantee a great service as per guest's expectations!
See you soon in Florence in the future!

Best Regards
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 21, 2014

I used this Hilton while on a business trip to Florence and enjoyed my stay. I am a Diamond member with the Hilton brand so I was able to take advantage of their amenities. The room was average in size for the ones I have stayed at in Europe. They did have free outside or underground parking if you had a rental car. I really didn't use their facilities but I did look at everything.

The pool and workout room were very nice. The bar and restaurant were OK too. You did have to go down to the bar to get ice if you needed some which was a little inconvenient but overall it was OK. They do have a great executive lounge for Diamond and Gold members in which I did take advantage of. They offered refreshments from 11-11 daily and then from 6-9PM was a small happy hour with wine, beer, liquor and light hors d'oeuvres.

They also have a complimentary shuttle that goes to the city center so you can site see all you want.

Overall, it was a very nice stay and would recommend it to others that are going to visit Florence.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, February 27, 2014
Dear Guest,

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels

Kind regards,
Anna Neri
Web & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#70 Business Hotel in Florence
#75 Luxury Hotel in Florence
#107 Family Hotel in Florence
#161 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. The historic city centre and the Duomo Cathedral are easily reachable with the complimentary shuttle bus service (29 seats) available every day on an hourly basis (timetables available at the Front Desk).The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of external free parking (50 boxes) and undergroud garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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