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“Business Hotel” 4 of 5 stars
Review of Hilton Florence Metropole

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Hilton Florence Metropole
4.0 of 5 Hotel   |   Via del Cavallaccio 36, 50142 Florence, Italy   |  
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Ranked #164 of 457 Hotels in Florence
Atlanta
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
80 helpful votes 80 helpful votes
“Business Hotel”
4 of 5 stars Reviewed October 6, 2011

We spent 3 nights on HH points in this hotel and left with many positive impressions.
First, be warned: the location is totally of the map; however, they offer a free shuttle service that is fairly convenient, if you don’t mind the 20 minutes ride to the train station. The bus stops on the right side of the station (as you leave the station via the main entrance) and last bus leaves the station at 22:30 (10:30 pm). The bus drivers as well as the hotel staff speak good English, are very friendly and helpful. The room is modern looking with interesting minimalistic design, resembling IKEA master plan. The bathroom has a similar feel. There is very little to do around the hotel. Across the street there is small pizzeria but was closed the whole time, maybe in vacation. A short walk past the hotel there is some kind of mall with a discount general store, movie theater and game arcades where lots of teenagers tend to congregate. In the basement of the hotel there is an indoor pool, workout room and ironing room. Also, the hotel advertises a spa; however, I saw only some type of massage table or tanning bed but appeared deserted the whole time we were there. One thing that aggravated me was the the wireless Internet vouchers. In most Europeans Hilton Hotels, HH members get a free Internet voucher with a password good for 24 hours. Hilton Florence Metropole has a slightly more complicated procedure: Every 24 hours you have to go to the reception and ask for a voucher; the person behind the desk, takes your info, enter it in the computer, prints 2 pieces of paper, one for you to sing/date and give back, the other to keep with instructions on how to create a username/password. This is a clean, functional business hotel and as long as you know that you should be able to have a nice time here.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,029 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 27, 2011

Something - everything wrong about this hotel! Looks good in pics but is totally dated and uncared for in reality. Dusty, unclean rooms! A/c did not work - had to change room!! Bathroom had hair in tub and under sink!!!!! Second morning woke up and there's no water - NONE at all - in the bathroom. Call front desk who have NO CLUE!!! Go down in bathrobe and yell for Manager - Apparently the city has dug up the main water line and the hotel has NO knowledge about it!! Was informed that there will be no water on the entire floor for the rest of the day!! Had to go to another room - on another floor - to take shower!! WORST hotel EVER!!!

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
87 reviews 87 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 23, 2011

Contemporary design, marble, glass and wood theme.
Nice lobby area, great for business working, quiet and spacious.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Valletta, Malta
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 20, 2011

We were staying for 3 days on a short vacation in Tuscany. Since we were traveling with kids we decided to stay at the Hilton which we think is more convenient because of Hilton’s facilities and service but I would not necessarily make the same decision if traveling without kids. The hotel is located 15-20 minutes outside Florence so be prepared to plane a bit around visiting the city (the hotel provides a shuttle service). The terrace outside the executive lounge is very nice with a view over Florence and surroundings and there is a big whirl pool/SPA pool in the basement which is worth a visit if you have kids.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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luigician, Direttore at Hilton Florence Metropole, responded to this review, October 12, 2011
Dear Guest,

thank you for your kind comment on Tripadvisor.
As usual our client' good words are absolutely rewarding!
We really thank you and be sure that we always try to do better and better.
Sincerely
Luigi Cian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Top Contributor
71 reviews 71 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 15, 2011

Wonderful modern european hotel. HHonors members receive VIP treatment on executive floor with free breakfast & evening refreshments on outdoor rooftop patio.Million euro views!!! Wonderful hotel, clean & quiet with free shuttle to historical areas. $20 / 10 minute euro cab ride from Arno river so no reason not to take a late night stroll along the river and cab back to hotel. Shopping center and restaurant adjacent to hotel. Highly recommended!

Room Tip: Room 1336 has great views of city center and sunrise.
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Istanbul, Turkey
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 15, 2011

we have stayed two nights and found it to be the good qualty and up to the standarts of Hilton. No problem of what so ever with transport to city center. Thank you kindly to all staff of a wonderful hotel. Will be a place to stay again next time no hesitation.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2011

We stayed at this hotel for two nights in September (5th and 6th) and enjoyed our stay. The room was comfortable and the staff very friendly. The gym and whirlpool are of a great standard. The shuttle bus was timely and it only took fifteen minutes to reach the centre of town. The executive lounge is particually nice and offers great views of the city.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#62 Business Hotel in Florence
#72 Luxury Hotel in Florence
#103 Family Hotel in Florence
#160 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. The historic city centre and the Duomo Cathedral are easily reachable with the complimentary shuttle bus service (29 seats) available every day on an hourly basis (timetables available at the Front Desk).The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of external free parking (50 boxes) and undergroud garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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