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“Way beyond the call of duty” 5 of 5 stars
Review of Residence La Contessina

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Residence La Contessina
Via Faenza 71, 50123 Florence, Italy   |  
Hotel amenities
Ranked #22 of 461 hotels in Florence
Seattle, Washington
Reviewer
4 reviews 4 reviews
“Way beyond the call of duty”
5 of 5 stars Reviewed July 12, 2013

The owners of La Contessina were, in short, angels for us. My son and I left a horrendous place two doors down (a "guesthouse" which was a prison-like hostel). had a 10 a.m. appointment at the Academia, and had nothing else booked. We walked into the hotel and asked if we could pay the hotel to simply hold our luggage. Instead, the owners personally saw to it that we received a good rate and gave us a top-of-the-line apartment for four nights. They even rearranged furniture to accommodate us while a large group came in two days later. Their personal touch, genuine care, and hope that we leave with a good impression of Florence warmed our hearts and had us hugging and laughing as we left. These folks are marvelous. Toni and John-Michael (son)

Room Tip: Just ask. This family-run business would like nothing more than to make your stay fabulous. Front, s...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
contessinaFirenze, Proprietario at Residence La Contessina, responded to this review, July 16, 2013
Dear Guests,
it has been a pleasure have you here! We are here to let you feel the real florentine family atmosphere. Thank you for your wonderfull words, we really appreciate. We hope to see you soon to let you try our news, as new cake at breakfast table and beauty and spa services available on request.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Manchester
1 review
2 of 5 stars Reviewed July 10, 2013

I booked this hotel well in advance of our travel. When we arrived we were told there was a problem; someone neglected to add our reservation in the book, and they were sold out. They did however set us up down the street at another hotel, which was one room with 3 twin beds. Not what we reserved or paid for! Very disappointing.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Nozio

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contessinaFirenze, Proprietario at Residence La Contessina, responded to this review, July 16, 2013
Dear Guests,
we really apologize for the inconvenient occurred to you. Unfortunatly we are human and we wrong. We really hope to have you here again to change mind on us. Thank you to help us improving our service.
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Richmond, Indiana, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 10, 2013

Convenient location. Had to descend two flights from master bedroom to bath. Pull-out sofa in living area uncomfortable. Up charge for use of kitchen. Breakfast was good. Parking difficult (off alley).



  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Nozio

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
contessinaFirenze, Proprietario at Residence La Contessina, responded to this review, July 16, 2013
Dear Guests,
thank you for your review, we really appreciate when guests help us to improve our service. We are sorry your sleeping don't be good, we are changing all the sofa beds (really you get one of the latest to change) with new and more confortable sofa beds. About the kitchen, we ask to pay a final cleaning toll to sanify all the pots, this service is included for longer stay. As you can understand we need a lot of time to do that and the rates of the apartments for few days are very cheap. About parking place, we are in the historical centre and the street are very ancient, but our staff are all at your disposal to help you in car managing to entry and go at any time. Hooping to see you soon
Best regards
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Toronto, Ontario
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 9, 2013

Rooms are spacious and clean. Location is ideal for exploring lovely Florence by foot. Parking on site is available, although if you bring a car it's a little tricky to get there because some streets are inaccessible. Breakfast is outstanding. Our compliments to the lady in charge. Beds in loft are somewhat inconvenient. Living room area is very practical. Rooms include kitchen, but rules are intimidating. Who wants to eat in in Florence anyway. Staff is friendly, if a little officious. If you want to stay in the city, I would recommend La Contessina.

Room Tip: Main level rooms are more convenient.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2013

This hotel is but a 5 to 10 minute walk from the train station.Also very close to the main city center and close to the museums.
The room was well appointed and very spacious and comfortable.
The staff were just excellent. Very friendly and very helpful.

Room Tip: The room we were in had a kitchen set up downstairs with a living area and a bedroom upstairs. If y...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
contessinaFirenze, Responsabile relazioni pubbliche at Residence La Contessina, responded to this review, October 15, 2013
Dear Guest,
thank you for your lovely feedback. We are happy that you appreciated your stay with us. We hope to see you again in Florence and at Residence La Contessina.
Best Regards
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Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 9, 2013

Lovely people, could not have been more helpful. Good location, central and quiet. Great breakfast., lots of fresh fruit. A couple of things ( TV., iron ) did not work but were fixed quickly without drama.No tea-making facilities in our room, but were coming soon.

Room Tip: We were in the annex, possibly not as up-to-date as the rest of the hotel, but very comfortable and...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
contessinaFirenze, Responsabile relazioni pubbliche at Residence La Contessina, responded to this review, October 28, 2013
Dear Guests,
thank you for our review. It is a pleasure to make your stay as comfortable possible. We apologize for TV, iron and tea-making. We are happy to have solved the problem as soonest possible. Our Staff is always at your disposal. Hoping to having you again at Residence La Contessina.
Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2013

My family of 4 (2 adults and 2 teenagers) was meeting friends (family of 5) for one day/night in Florence. We were looking for a place that was walking distance to the train station, and that was spacious and reasonably priced. Residence La Contessina provided exactly what we were looking for. This property is tucked away off of a relatively quiet street which is close to all of the main attractions in Florence. When we arrived, our apartments was not ready, but we were able to check our luggage and start exploring the city. We returned a couple of hours later, and our apartment was still not ready, so we just hung out in the courtyard for a while. The staff was very friendly and working hard, so we completely understood. Our apartment was spacious and had two floors and a separate bedroom. The layout was a bit awkward with a narrow staircase up to the loft floor. Also, the apartment had a musty smell throughout. One slightly annoying thing was that our apartment was on the second floor where other residents lived. To access our apartment, we had to go through three separate doors, each with its own lock. Unfortunately, they only provided one set of keys, so only the person holding the keys could get into the second floor or into the apartment. This made it difficult with my wife, kids and me going in and out of the apartment and building while we were there. They told us that for security reasons, they could not provide a second set of keys. Since we were there for only one night, this was not that much of a problem, but if we had a longer stay, this would have become very frustrating. Breakfast was included, and it was adequate. Overall, I would recommend Residence La Contessina for anyone looking for convenient, spacious and reasonably priced accommodations for a short stay in Florence.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
contessinaFirenze, Responsabile relazioni pubbliche at Residence La Contessina, responded to this review, November 4, 2013
Dear Guest,
thank you for your comment, we really appreciate when our guests help us to improve our services.
We are very sorry if your stay with us was not the best experience. We work hard to feel all the guests at home with us. At the moment actually we renovated all the apartments and the entrance of all are very easy and safe for the guests with inserting special hotel keys. You were with us during renovation period, we really hope to have you here as soon as possible, to taste our apartments and change mind on us.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence La Contessina

Address: Via Faenza 71, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Florence
#25 Family Hotel in Florence
#26 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Aristocratic and Bohemian, classic and comfortable, residence La Contessina is a fresh and dynamic alternative to a hotel for a stay in the old town center of Florence. With an elegant and comfortable assortment of studios and full apartments, residence la Contessina is ideal for a lovely vacation but is also equipped for events and meetings. A multi-purpose hall, services and closeness to the Santa Maria novella train station, the conference center and Fortezza da Basso make residence La Contessina very attractive for family and business stays, as well. ... more   less 
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Also Known As:
Residence La Contessina Florence

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