We booked on the 27th May having searched Expedia for wifi included hotels in the centre. On arrival, the first thing the lady told my wife was that the wifi had been down for a month as she was changing providers. Wifi is something we really rely on when we travel as we use it to keep in touch with friends, check restaurants, weather and things to see (blessed TA), so we spent quite a long portion of that evening looking for places that had wifi that worked (the pub next door had wifi what wouldn't let you connect).
In the morning, when we mentioned to the lady that we had booked wifi, she told us we should have read the terms and conditions as it stated there that wifi was not available until the end of June. I checked this out later as I had printed out the contract and there were no such terms when I had booked, so they had been added since I had booked a couple of weeks before (I suspect shortly after my wife arrived the previous evening, but have not asked Expedia about this).
It put a downer on the three days of our trip really, but if you aren't worried about such things, the room itself was basic (no tv) but clean and very well located. It is not really a hotel, but more a hostel with a normal door at street level, but quiet enough and with en suite). I must say, in other respects, the lady was very helpful and also discounted our stay 5 euros a day when we left and appeared to genuinely care in an argumentative sort of way.
We took some time (without the Internet and TA to help us) finding a good place to eat and would recommend the buffet at Cruise Lounge Bar a couple of blocks away. For 8 euros, you get a generous glass of good wine and well prepared cold buffet with pasta, salad, fish, calamari, sandwiches and so on. We found it late, but hopefully this may help someone.
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- Also Known As:
- Nazionale Hotel Florence