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“I would not reccomend it” 2 of 5 stars
Review of Hotel Toscana

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Hotel Toscana
2.0 of 5 Hotel   |   Via del Sole, 8, 50123 Florence, Italy   |  
Hotel amenities
Ranked #365 of 461 Hotels in Florence
Warsaw
1 review
Reviews in 3 cities Reviews in 3 cities
“I would not reccomend it”
2 of 5 stars Reviewed October 4, 2009

I'll start form the good points - it was the cheapest double room with a bathroom in September and it's just few steps from Firenze Centrale and located in the city center. But the room was upleasant and dark. Adequate for one star standard.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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146 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Moscow
1 review
1 of 5 stars Reviewed July 19, 2009

When we arrived, they tried to send us to another hotel, because they didn't have rooms for us! It didn't matter that I booked in advance. I had printed confirmation with me and was very determined to stay in that hotel, because it was convenient for my mother as she can't walk long distances. We managed to receive a room there, though not in Toscana, but in Pensione Sole - 1-star hotel above Toscana. It looked very cheap, a/c didn't work, no hot water. After some arguing the guy from reception switched on both, but a/c normally works only till 1-2 a.m. and then is switched off by the staff. Anyway you can't use it in the night as it flows directly onto beds. Neither you can open the window, b/s of mosquitos.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Florence hotels

Scotland
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 4, 2009

We stayed here for 3 nights as part of a 2 week trip to Italy. The room we got was large, clean and fairly comfortable. The breakfast is basic but included in the price. Overall, with this hotel, you get what you pay for. We paid 60 euros a night and we were quite happy with it for that price.

It is very central, very close to the train station and all major tourist attractions. I wouldn't recommend for those with children or elderly relatives.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
1 review
2 of 5 stars Reviewed July 2, 2009

We stayed at hotel Toscana for 4 nights in June 2009. We booked because of a reasonable price. All we needed was a room with shower and air conditioning. Our room did have the functioning air conditioning unit, but it took a separate trip to the manager to get a remote control for it. The roomed cooled quickly enough so everything seemed ok. Then we woke up in the middle of the night because our room was intolerably hot and air conditioner was not working. We tried opening the window, but the street was very noisy. First thing in the morning we went to talk to the manager who informed us that they turn the air conditioning off at night because the noise bothers people staying in other rooms. After some negotiations he promised that they would not turn it off again. This repeated every night of our stay. Another annoying feature of our room was that the bathroom was separated only by thin folding screen, which did not isolate any noises.
We stayed at 4 different hotels on this trip and hotel Toscana was our worst experience. We would not stay there again and would not recommend it to anyone.

  • Stayed June 2009, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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NY
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 22, 2009

This is a long review, but read the entire thing if you are considering this hotel or have booked it already. I am hoping that this review will save someone else from the frustration and aggravation that my family and I encountered during our trip.

My family and I were traveling on our annual family vacation to Italy. Since we were going to be sight seeing most of the day, we booked hotels that were no-frills and economical; basically a room where we could shower and sleep. I had read the reviews of this hotel (which by the way also advertises itself as Pensione Sole) and although most of the review dealt with the rooms not being nice, and there were some about the cleanness of the hotel, we went ahead and booked 5 rooms. This was the biggest mistake we made and paid a big price for doing so.

We arrived at the hotel at 2:30 PM and were informed by the manager of this hotel, Guido, that there was an issue with our reservations (even though we had the confirmation from booking.com) and that he tried contacting me via e-mail to inform me about it a month prior to the trip (even though this was booked in February). According to Guido, the week we were in Florence was Fashion week, and the rate that we booked (and had confirmed reservations for) was incorrect. He stated that a month before he sent an e-mail which stated that the rate for the room should not have been 40 Euros a night and that booking.com made a mistake because it should have been 150 Euros a night....in this e-mail he asked that we please cancel our current reservation and re-reserve at the correct rate. I explained to him that I did not receive the two e-mails he claimed to have sent, and that all my e-mails get delivered to my blackberry. I check my trash mail on a weekly basis. I told him that if booking.com made a mistake, then he needed to take the issue up with them and that wasn't my responsibility and that he had no right to cancel my reservation for that. He went on to state that my reservation had not been canceled. I then told him that if they had not been canceled that he should give us our rooms. Another guy who was working at the front desk looked down (he was very uncomfortable about what was going on) and he whispered that all the rooms were already taken and the hotel was booked.

Though the entire thing Guido was offensive, and intolerable. He said that we should leave the hotel and that we were no longer his problem. He even went on to tell my mom "what do you want me to do? If you want, you can sleep in the lobby." After about an hour and a half of arguing back and forth I told him that I was going to call the police because what he was doing was illegal. When I mentioned the police, his attitude changed completely. He told me to give him some time and that he was going to find us a hotel. About 20 minutes later, he came and informed us that he had found a hotel for us and that he would pay for the taxi to get there. When I asked him where the hotel was, he became evasive. I gave him the map and told him to point to where the hotel was....it was so far away from the center of Florence that it would take about a half hour to get there. I told him this was not acceptable and that I wanted a hotel near the center of Florence.

After some more phone calls, he called me over to explain to me that he was only booking four hotel rooms because he didn't have a reservation for the fifth room. This was my cousin's room who was there with his 5 month pregnant wife and their toddler. Unfortunately there was a mix up with the printing out of hotel confirmation (which he realized because I gave him all the paperwork and he pointed out that it was for the wrong hotel) and my cousin's sister could not access her school's e-mail account to get the copies.

To make a long story short.....they had 13 adults and one child waiting for over 5 hours to fix this problem. He heat was unbearable. We didn't have anything to eat since breakfast. We kept asking if he could at least give us a room for the pregnant woman and toddler (since the baby was sleeping in the stroller and was very uncomfortable); Guido refused. He was yelling that they were on their own with the hotel room because he wasn't going to book or pay the difference for my cousin and his wife's room.

At around 7:30 PM my cousin told his wife to come downstairs to eat because she was starving. The elevator is a two person elevator (really tiny) and since she became pregnant she has a problem being in small places, so they decided to walk down the stairs (it was only one flight). As she was going down the stairs she became very dizzy and feel down the stairs face forward. She twisted her ankle and even hit herself in stomach. When this happened Guido became nervous. Instead of calling the ambulance his first call was to the owner of the hotel and their lawyer. He then went on to call the ambulance. All this while my cousin's wife was screaming from the pain. My cousin who suffers from asthma began having an asthma and panic attack from seeing his wife in that condition. Two ambulances had to come, one for my cousin and the other one for his wife.

While the entire commotion was going on, Guido began telling other guest at the hotel that my cousin's wife had purposely fallen down the stairs (like a pregnant woman would take that chance) and that my cousin was faking his asthma attack. They began laughing at the entire situation.

The end result of this hotel was....one wasted night in Florence (5 hours at the hotel and the rest of the night at the hospital). My cousin's wife fractured her ankle and the rest of her vacation was ruined. Thankfully, they said nothing happened to the baby (up to this point....it's been less than a week since this happened and now she's going to go to her regular OBGYN to check everything out because they hospital in Italy didn't even do an ultrasound, but she had felt it move normally).

At then end, the hotel barely did ANYTHING to remedy this situation. Guido paid the difference in fare for FOUR hotels rooms. He didn't give ANYTHING for my cousin's room. We even had to pay for the taxi transportation from the hospital (that was about 40 mins away from the hotel). Oh and to make matters worse, the hotel their switched us to didn't have A/C. So my cousin's wife was not only confined to a room, but she was confined to a HOT room (it was really hot in Italy in June)

I am hoping that this long review helps someone else from having their Florence vacation ruined. I know for a fact that even the people that were staying in the hotel were not having a good experience there either. In the time we were waiting to get our situation fixed (5 hours), four different guest came to complain about different things. Let's just say that the manager, Guido, treated them just as poorly as he was treating us. I would never take a chance with this place again. I will also make it a point to post this review at as many sites as possible with the hopes of saving someone else. If you have already booked a room there, CANCEL it and find another hotel. I would rather pay extra than deal with that kind of BS ever again.

BTW, according to an employee at the bar located under the hotel, they pull this kind of scheme all the time on tourist.....where they try to get more money.

  • Stayed June 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 27, 2009

We were supposed to stay in Hotel Toscana for 2 nights, Saturday and Sunday. We had paid around 150 euro per night to stay in the hotel Toscana which is being advertised as 3-star.
When we arrived Saturday afternoon, Guido (young man, who claimed that he was the manager of the hotel) handed us the keys to the hotel "upstairs" that was called Sole (which essentially he claimed was "the same hotel" - just several floors above the one we had reservations for (Toscana), but he did assure us that the hotel upstairs is just as nice. However, the hotel upstairs was 1-star htoel, nobody at the reception desk at all times, and the rooms were small, w/ old furniture and smelly. We came back to Guido demanding to get a room for the standard we were paying for, but his answer was that he couldn't give us another room, neither could he lower the price to reflect the real quality of the room. Eventually we found out that people who were staying in the nicer hotel had paid 60 euro for their nicer rooms, while we paid 150 for a room that was worse than a hostel room...
We were very disappointed in the quality of this hotel, even more disappointed in the complete lack of customer service in it, and mostly, we felt we were being lied to and whoever the owners/managers of this hotel are, are simply cheaters, building business on deceiving customers, relying that they would never return to their hotels again.
Hopefully this review will save some travellers planning to visit this hotel.....Hope it;s not too late to change your reservations for a better hotel with honest management.

  • Stayed May 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 24, 2009

Hotel Toscana is a no frills 2 star hotel, the cleanliness of the room was very good. The floor in the room was tiled with no carpet this made the room feel very cold underfoot. The rooms could do with redecorating. There were damp stains on the walls and in the bathroom there was a small door which was very rusty with the paint peeling off. The door to the bathroom was a plastic folding door which was easy to trap a finger in when closed also with no lock. The hotel is in an excellent location only a 5 minute walk to the train station. A nice touch with the tea and coffee supplied in the room also soap and shower gel was supplied. If you are looking for a place to sleep with no luxuries then this is the hotel. Only a ten minute walk to the city centre. The staff was very friendly and the breakfast was plentiful. I would only recommend this hotel to couples.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Toscana

Address: Via del Sole, 8, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #365 of 461 Hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Toscana 2*
Number of rooms: 12
Official Description (provided by the hotel):
Hotel Toscana is in the historic center of Firenze,5 Mins from Railway Station.Hotel Toscana offers spacious rooms,with simple furnishings and all comforts.You are within walking distance of all the major monuments of Florence and just open the window to feel in historic Florence, and full of art and architecture of the Renaissance.Cozy and comfortable with a range of services make our hotel a great place to spend your vacation, internet Wifi, access as well as a desk in the reception will ensure the connection with the rest of the world.The Tuscany Hotel has 12 rooms,private baths, TV, air conditioning,WIFI internet connection, are the services available at the hotel ... more   less 
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Also Known As:
Toscana Hotel Florence
Toscana Florence

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