Very difficult to find the hotel and to get into the rooms with suitcases. Boutique hotel so the lifts are very small (as are most in Italy) and there are stairs leading up to the rooms which are hard to manouvre luggage up and around corners. The staff did assist us with our luggage upon checking in which was helpful. The room was nice but the bathroom was horrible- the shower was so disgusting it's hard to review it I don't want to relive it! The staff weren't too concerned when we told them our problem. Good location but so many people outside the door selling bags/toys etc it was hard not to be discouraged walking alone. Despite this experience I still love Florence!
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- Also Known As:
- Universo Hotel Florence