We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasantly surprised- perfect, simple” 4 of 5 stars
Review of Universo

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Universo to your Saves list
Universo
3.0 of 5 Hotel   |   Piazza Santa Maria Novella 20, 50123 Florence, Italy   |  
Hotel amenities
Ranked #293 of 461 Hotels in Florence
Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Pleasantly surprised- perfect, simple”
4 of 5 stars Reviewed July 20, 2014

Great location near the train station but surprisingly in a more quiet area. Right next to a beautiful Santa Maria Novella Piazza and some little bars and shops. Hotel staff very friendly and accommodating. Room was clean and the free breakfast had plenty of good options. The location is what made this the perfect place. We were within 10 minutes walking of almost everything (Duomo, Ponte Vecchio, Piazza Republica) yet we were slightly away from the hordes and crowds of people. I would definitely stay there again as the price was right!!!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

292 reviews from our community

Traveler rating
    48
    123
    61
    39
    21
See reviews for
41
154
13
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New York City, New York
Top Contributor
92 reviews 92 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 21, 2014

We chose this hotel for its location and were not disappointed. We needed to be close to Santa Maria Novella train station because we arrived by train from Venice, and were visiting both Pisa and Rome by train too. The train station is so close to this hotel. Santa Maria Novella Basilica is a few steps in front of it. The Duomo is a short walk away, and so are many other tourist attractions, restaurants, shops, transportation, etc. We were upgraded to a much bigger room for three though we were two; with a view of the Piazza San Maria Novella and the courtyard. This room was not too colorful or dark at all, and I liked waking up with the views of the church and it’s Piazza. I also liked watching the activities around the church from my windows. It was always busy and interesting in the Piazza, even at night. The room was very clean and comfortable. The service was very good and we got all the assistance we needed from the staff in every way. The elevator is very small but our luggage was always carried for us so that did not matter. I did not spend much time in the common areas except the breakfast room. Breakfast had enough variety for me to choose from. All in all, we had a good stay at this hotel.

Room Tip: Since this hotel is reasonably priced, pay more for a bigger room if you want more space. If you ar...
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 19, 2014

The staff were very helpful. Everything else - the room, breakfast, the common areas - was a bit tired and stuffy. But I guess Florence is a hard place to find a good hotel for a good price. The location was good.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 17, 2014

The hotel is conveniently located just a few meters away from the station. The check was quick. The lady at the check in counter Suzana was very courteous. The room was spacious and comfortable beds. Breakfast was also good. Overall liked the place. The entire staff at the hotel was very good n helpful.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 10, 2014

Location is perfect. We did everything in the hisorical center just a few minutes away walking. Windows are sound proof, very useful when staying at SMN square (specially at Notte Bianca night).
Our double bed was actually two separate single beds moved next to each other, which separated if you moved to the middle gap. There is no wardrobe or drawers for clothes, just a few hangers stuck to the wall. Tables in breakfast are shared with other guests and food replacement was quite flawed.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 10, 2014 via mobile

The hotel has a great localion but smell bad and the bathroom is very small and noyse. The bed is good. The breakfast is fine. No free wifi. The Piaza were located is nice, with lots of bars and restaurants. The room rate was fine. 120 euros. To park your car 35 euros a day. I think that there is cheaper options around the city to park your car.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid-Peninsula of the San Francisco Bay Area
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 4, 2014

This is a modern hotel right on one side of the piazza Santa Maria Novella, making it maybe a 5 minute walk from the main train station in the city. And the major sights of the Accademia and the Uffizii were only 10-15 minute walks away. The room was typically european small (by USA standards) but was clean and quiet. This was the only hotel of 7 we have stayed In during a two week trip that was going to charge us for WiFi access in our room. As I had a portable hotspot with me I must pulled that out and used it to access the Internet.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Universo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Universo

Address: Piazza Santa Maria Novella 20, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Business Center with Internet Access Free Breakfast Room Service
Hotel Style:
Ranked #293 of 461 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Universo 3*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Orbitz, Priceline, Cheap Tickets, Venere, TripOnline SA, Odigeo and Tingo so you can book your Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Universo Hotel Florence

Owners: What's your side of the story?

If you own or manage Universo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;