The quality of service provided by Erica and Stefanie was excellent; it was great that they spoke English, they were very friendly and helpful. The breakfast items were good and selection was fair but I think on that particular day when the selection of the buns and croissants was limited the delivery was late.
Another nice feature of the hotel was the location and being so close to the bus and train station; we could walk from the hotel.
The city of Florence was excellent, lots of history and museums and they were all walking distance from the hotel. There was lots of shopping and the choice of restaurants was excellent. The city was welcoming to tourists and you felt safe from crime; I heard about the trouble with pick pockets in Italy but no problem in Florence.