We travelled to Florence for a wedding which was about 15km outside the city so took the opportunity to stay a few days and explore. Once booked, I emailed the hotel for some additional information, mainly hairdressers, nail bars etc. At first there was a little confusion with the booking but that was quickly resolved and they were very prompt with their replies, I think it was the owner who remembered the confusion and again apologised in person, nice touch. Having read that the hotel was difficult to find I looked on "Street View" to have an idea of what the street/entrance looked like, very handy. If you are travelling to Florence by car then the car park the hotel uses is right next door, perfect for unloading. The hotel is in a great location for all the usual sites, fantastic bar on the right as you walk out, on a corner, low prices & always packed. There's also a great trattoria on the left, very accommodating staff.
When we arrived the young man on reception was extremely helpful with perfect English. The room we booked was called a Junior Suite, although it was only 1 room with en-suite bathroom, it was huge, frescoes on every wall and on the ceiling. The hotel is in an old building, 16th century we were told, and it was beautiful, no street noise, triple glazing with wooden shutters and great a/c. Breakfast is basic if you like a full english, it's the usual Italian fare, the cappuccino is fab! The Wi-Fi is a little iffy but not a major problem, the bed is typically Italian, metal frame with springs and a mattress, not the most comfortable but that's Italy! We found all the staff polite and helpful with a good command of the English language, couldn't ask for more.