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“Sad to give this hotel "less than Average" because the staff and location are Excellent” 2 of 5 stars
Review of Be One Art and Luxury Home

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Be One Art and Luxury Home
Via dei Brunelleschi 1, 50123 Florence, Italy   |  
Hotel amenities
Ranked #22 of 234 Specialty Lodging in Florence
Certificate of Excellence 2014
Newton, Massachusetts
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
63 helpful votes 63 helpful votes
“Sad to give this hotel "less than Average" because the staff and location are Excellent”
2 of 5 stars Reviewed April 7, 2013

Here is the skinny on this quaint Bed and Breakfast. I want to stress the STAFF IS WONDERFUL.
The other nice part of this hotel is the fact that this location is just top notch! You can literally walk (easily) to everything in Florence. The staff is just wonderful and truly better than any Four Seasons or Peninsula. Rosana the manager and the male staff are such sweet and caring people that I want to list this property as "Excellent" but as you read on there are reasons it would be misleading to other guests if I did that. The Interior decor and furnishings are really top notch. Florence is not a cheap city so for a week here it was something like 3,000 dollars. We initially felt that was fair but after several sleepless nights not so much. The worst part is the fact that we were not able to sleep 3 out of the 7 nights we stayed here BUT this is not the staff's fault. There was an out of control family across the hall that slammed the doors over and over again waking us at 5:15AM one morning and the slamming went on until 9:30AM. The other problem is that from around 7PM to 8AM there is no staff here so if someone is loud there is no one to help you out until the next morning. Rosanna was aware and spoke with the family and it turned out they had children who were poorly managed by the parents. Bummer and left us totally tired. Rosanna was really excellent and moved us to a different floor but the problem with that was the person above us had parties all night long 3 of the nights...literally salsa dancing in high heels and thumping and screaming. This is not in anyway the fault of the Be One or the staff. Be aware and warned that the Bed and Breakfast is located in a beautiful brownstone type building... there are 5 floors and on each floor maybe 20 offices and several other Bed and Breakfast BedRooms owned by another company totally separate from Be One. Be One operates 7 or 8 rooms on floors 3 and 4. It was all just very unfortunate for the guest, the staff an the Bed and Breakfast. I do not think this place will last if the noise problem keeps up. Also each evening the 14 steps to enter the 1st floor where you can get the elevator was littered with about 20 plus drunk and smoking teens with open alcohol bottles. For the price we really would have been better off staying at the St Regis or Hotel Lungarno. I also want to mention we are not at all light sleepers as we live on a main road in a bustling city.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B1florence, Direttore at Be One Art and Luxury Home, responded to this review, April 20, 2013
Dear Guest,
we thank you for the review made about your stay in Be ONE “Art and Luxury Home”, we are very apologies for the inconvenient during your stay, as you wrote was depended from our neighbors but is not an excuse!
As you know we are inside in an old building and we have part of the 3rd and 4th floor, in the centre of Florence, a few steps to Piazza della Repubblica and to Piazza Duomo. Hard Rock Cafè is our neighbors too, and many young people using stay out door to talk and drink annoying a lot specially on Saturday night!!
We are really sorry for everything and we made all that we can to resolve the complaint made and we thank you for the precious words spent to our professional staff as mentioned.
We are planning to introduce a night auditor during the night to assure the best service all night long.
We do hope to have you in another time as our special Guest and we will be very proud to do any effort for have an higher satisfaction from you!!!
Best Regards,
R. Critelli
Resident Manager and all Staff
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124 reviews from our community

Traveler rating
    95
    21
    2
    5
    1
See reviews for
9
72
8
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Harrisonburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 17, 2013

Quality and perfection all in one! Enjoy being treated like royalty. We experienced exceptional customer service ALL the time from the fruit and wine in our room to breakfast each morning brought in as well. premier location we will be back.

I teach hospitality in the States and BE ONE is a winner

Room Tip: We were in the Valentino room
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B1florence, Direttore at Be One Art and Luxury Home, responded to this review, April 20, 2013
Dear Guest,

we thank you very much for your precious and kind review through trip advisor, it is our pleasure to give to our kind guest the best hospitality, with different amenities in the room and for a some of our room a complimentary room service for the breakfast!!
We are very glad to see that for your experience as teacher in USA the Be ONE “Art and Luxury Home” is the win for hospitality!! We are going to improve to let you have a pleasant stay and a great time in Florence as you had!!!
We hope to see in the near future to Be ONE and during the time we assure you all the best!!
The Management and all Staff!
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Augsburg, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2013

We spent one night at the Be One. Received an upgrade on our room. :-)
The interior design of the room and bathroom were awesome. Also the atmosphere entering the Be One. We were welcomed very warmly. The staff was very friendly and we really had fun talking. The location of the Be One is very convenient.
The breakfast at the café is small, but very delicious (try the croissants with chocolate). We will definitely come back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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B1florence, Direttore at Be One Art and Luxury Home, responded to this review, April 20, 2013
Dear Guest,

thank you very much for your review!! Be ONE “Art and Luxury Home” is a little escape in the centre of Florence, just some steps to Piazza della Repubblica and to Piazza Duomo. Our "mood" is total Italian style, with a famous Italian furniture brand, library with all kind of Italian excellence, beautiful rooms large and comfortable and bath room with rain shower and Italian marble. Our hospitality is original and unique, in the morning we usually to wake up our guests with a typical Italian breakfast, with home made croissant (chocolate and cream are the favorites of our Guests!!), mixed of fresh salad fruits, yogurth, fresh of orange juice and the special Italian coffe, cappuccino or other kind of hot drinks.
We are sure to see You soon and awaiting the pleasure to welcome you for another luxury stay in Be ONE and in Florence, we assure you all the best!

The Management
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Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed January 19, 2013

Great location,rooms are very nice and clean,comfortable,very nice furniture.Also ,the stuff was very friendly,polite and very helpful !!! Very nice people !!! I don t have enough words !Also the breakfast was amazing,fresh and great taste... It s a great spot for business or pleasure you will love it !!!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B1florence, Direttore at Be One Art and Luxury Home, responded to this review, April 21, 2013
Dear Mr. George
thank you so much for Your kind words, the staff of Be ONE “Art and Luxury Home” is proud to reading the great review you done. Everything you say is true: we have as a 5 star hotel's staff that are able to follow every guest in every kind request. Be ONE was opened in September 2012 and all the furniture are signed by Fendi.
Our breakfast, served in most of the time with free room service, is a typically Italian like everything inside the Be ONE "Art and Luxury Home".
We take this opportunity to thank you again for choosing Be ONE as destination of your luxury location in Florence and we hope to have you again as our precious guests in the near future.
Best regards,
The Management
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london
1 review
5 of 5 stars Reviewed January 7, 2013

Me and my girlfriend we had an amazing week at Be One art and luxury home...the staff very friendly and very available. They make feeling very good ...the suggestions was perfect for visiting Florence and for go eating in very good places .the rooms are very clean and comfortable, all the furniture are signed from high class brand 4 ex Fendi,kenzo and bulgary.the Italian breakfast it was very good also...highly recommend this lovely boutique hotel if you really want to have a good time in Florence

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeONEA, Direttore at Be One Art and Luxury Home, responded to this review, January 12, 2013
Dear Mr. Calvin,
first of all we take this opportunity to thank you again for choosing Be ONE Art and Luxury Home as destination of your grade vacation In Tuscany.
We are very happy that your stay with us was perfect! Thank you so much for posting a positive review and we are happy you relaxed at Be ONE “Art and Luxury Home”.
Be One has the goal to let to have our guests with all comforts with an exclusive hospitality.

We look forward to welcome back in the very near future and meanwhile we wish you all the best,

Sincerely Yours,
The Management
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London, England, United Kingdom
1 review
5 of 5 stars Reviewed November 18, 2012

My wife and I had a wonderful stay at Be One.

The hotel is located in a very central location and walking distance to everything.

Our room had a great balcony, comfy bed, a superb bathroom and a free minibar.

I must also add a line about Rosanna, the hotel manager, who made our stay extra specical by providing us with great recommendations on what to do and where to go. She made reservations for us so we didn't have to que at sites/restaurants and couldn't have been more helpful.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeONEA, Direttore at Be One Art and Luxury Home, responded to this review, November 26, 2012
Dear Mr Tom,

the staff of the Be ONE is really happy about your kind review and we are
very proud to have another guest satisfied.
Our rooms, the location, the service and all of our features are thought to
make your stay in Florence unforgettable.

Sure to see You and Your wife soon at Be ONE "Art and Luxury Home" we really
thank you again!

Yours faithfully,

Rosanna Critelli
Resident Manager
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New York City, New York
2 reviews
5 of 5 stars Reviewed November 11, 2012

The staff at BE ONE is very welcoming, friendly and helpful... the interiors and rooms are very comfortable and high-end... the location is extremely convenient... What I love most about BE ONE is the fact that it is all about "Italy" - they want to give clients the utmost Italian experience through design, food&beverage, culture (the library is stocked with books on all the "great" Italian names in a variety of fields such as Ferrari, Gucci, Michelangelo, etc..), and of course, their recommendations on where to go and what to see/do given from a local's point of view are priceless! I would recommend this to anyone visiting Florence for business or pleasure!

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeONEA, Direttore at Be One Art and Luxury Home, responded to this review, November 18, 2012
Dear Mrs Silvia,

thank you so much for the wonderful review about Be ONE! We have 8 rooms, exclusive and “Italian handmade” and our small luxury Boutique Hotel offers the possibility to follow the guest in every request easier than in a big 5 star hotel.
The goal of our staff is to let you understand our philosophy, everything at the Be ONE is thought to let feel Italian and to promote our excellence in all form.
We would like to inform that Be ONE is improving this philosophy:
- the breakfast will be richer and served inside, but still with an
Italian imprinting;
- close to the date of the new year we will be able to offer you a bar service with happy hour. –
- during the evening you will have the possibility to enjoy black and white Italian movies, such as “La Dolce Vita” in original language.

We waiting for your next stay to Be ONE "Art and Luxury Home" and hoping that every stay will be better than the first we assure you all the best!

Kind regards,
The Managment
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Additional Information about Be One Art and Luxury Home

Address: Via dei Brunelleschi 1, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites
Hotel Style:
Ranked #22 of 234 Specialty Lodging in Florence
Price Range (Based on Average Rates): $$$
Number of rooms: 8
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