We had a confirmed internet reservation, and just to be sure, called 2 weeks prior to again confirm our reservation. The woman on the phone laughed and said "dont worry! yes we have your reservation!"
On arrival we were told, so sorry, they had made a human error and had no room available. Please take the map, she told us, and go over to Hotel California instead. The woman at reception was extremely insensitive to the language barrier, and it was only by telling her that I work in the travel industry, that she got someone to speak to us in English. Again, we were told there is no room available in spite of the doubly confirmed reservations.
From asking around, I discovered it is not at all uncommon for Relais Campanile to "overbook" and transfer their guests to the Hotel California. If you want to stay at Relais Campanile, also check any reviews for Hotel California, because you may well end up there instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Leonardo Caponi, Manager
(Management representative)
May 19, 2005
Hello there
this is Leonardo , i manage Relais Campanile
i have found your review right now on tripadvisor.com.
First of all i have to say that we deserve all your complain because we have made a mistake and we completely miss your reservation.
But i have to say also that i can not accept to read things that are not true at all.
First of all the fact that here we make overbookings everyday and that its seems to be something we like to do.
No madame i do not permit you to say something like that !
Not at all Madame things are not like that.
You also forgot to say that we have moved to a three stars hotel who kindly ( and not because they know you, but me madame) accepted the reservation for a price that is inferior to a Bed and Breakfast, the one i manage.
I deserve a bad review, i am not saying the opposite. All i want to say to you is that we are honest people, and if someone ( but the responsability is only mine ) has made an error missing your reservation that only was an error.
When you come back to florence you can sleep free for one week , i offer you a vacation
yes you have understood, you sleep for free, and i pretend you TO NOT WRITE ME A GOOD REVIEW
i dont live for business or to think that the world is acting badly against me. you dont know me, you dont know relais campanile ( certainly because i have missed your reservation) but i can not permit you to say things that are just fantasy on my everyday work , yes even if humanly sometimes i have missed a reservation.
leonardo Caponi
Relais Campanile
Florence
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.