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Relais Il Campanile: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating: 4.5 of 5 stars
TripAdvisor Popularity Index: # 25 of 201 B&Bs in Florence
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Address:
Via Ricasoli 10
Florence 50123
Italy
Check Rates: $167 (€108) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Relais Il Campanile

( 90-94 of 107 )
“Did not honor confirmed reservation”

Relais Il Campanile

May 17, 2005
6/22 found this review helpful

We had a confirmed internet reservation, and just to be sure, called 2 weeks prior to again confirm our reservation. The woman on the phone laughed and said "dont worry! yes we have your reservation!"

On arrival we were told, so sorry, they had made a human error and had no room available. Please take the map, she told us, and go over to Hotel California instead. The woman at reception was extremely insensitive to the language barrier, and it was only by telling her that I work in the travel industry, that she got someone to speak to us in English. Again, we were told there is no room available in spite of the doubly confirmed reservations.

From asking around, I discovered it is not at all uncommon for Relais Campanile to "overbook" and transfer their guests to the Hotel California. If you want to stay at Relais Campanile, also check any reviews for Hotel California, because you may well end up there instead.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: May, 2005
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Management Response
Leonardo Caponi, Manager
(Management representative)
May 19, 2005
Hello there

this is Leonardo , i manage Relais Campanile

i have found your review right now on tripadvisor.com.

First of all i have to say that we deserve all your complain because we have made a mistake and we completely miss your reservation.
But i have to say also that i can not accept to read things that are not true at all.
First of all the fact that here we make overbookings everyday and that its seems to be something we like to do.
No madame i do not permit you to say something like that !

Not at all Madame things are not like that.

You also forgot to say that we have moved to a three stars hotel who kindly ( and not because they know you, but me madame) accepted the reservation for a price that is inferior to a Bed and Breakfast, the one i manage.

I deserve a bad review, i am not saying the opposite. All i want to say to you is that we are honest people, and if someone ( but the responsability is only mine ) has made an error missing your reservation that only was an error.

When you come back to florence you can sleep free for one week , i offer you a vacation


yes you have understood, you sleep for free, and i pretend you TO NOT WRITE ME A GOOD REVIEW

i dont live for business or to think that the world is acting badly against me. you dont know me, you dont know relais campanile ( certainly because i have missed your reservation) but i can not permit you to say things that are just fantasy on my everyday work , yes even if humanly sometimes i have missed a reservation.

leonardo Caponi

Relais Campanile

Florence
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $167 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Comfy home!”

Relais Il Campanile

Save Review
4 of 5 stars
Singapore
May 5, 2005
8/8 found this review helpful

We were recently at this comfy little home away from home. We were impressed by its excellent locality, friendly staff (who have the best restaurant recommendations!) and the clean .cosy ambience. Don't be fooled by the simple exterior, this understated little gem was a place we couldn't wait to get back to after a long tiring day of museum tours, outlet shopping or just feasting on the fascinating culinary delights of the city. Definitely good value for money and worth a revisit! We can't wait to be back

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalom2218's Summary
Date of Stay: April, 2005
Member since: May 04, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, An amazing honeymoon, Tourists
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Check Rates
Average price*: $167 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Comfortable, Clean and Central”

Relais Il Campanile

Apr 27, 2005
3/3 found this review helpful

When we booked (Dec. 2004) we had not read any other review and so it was reassuring to find the Relais Il Campanile comfortable, clean and central. It is located near enough all the must see sights yet remains relatively quiet. The staff are friendly and helpful to non-Italian speaking guests. We would certainly stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: April, 2005
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Older travelers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $167 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great B&B and very, very central”

Relais Il Campanile

Apr 12, 2005
7/7 found this review helpful

Just spent five nights here. It is excellent. 50 metres from the Duomo and no major attraction is more than 10 minutes walk away (also plenty of good value restaurants). Room with private shower and toilet was 93 Euros a night for a kingsize double in April (booked on the internet) and we could see the Dome from our bedroom window (by leaning out a little!). Owner is very polite and helpful. Breakfast is brought to your room when you ring down for it - basic but good enough to get you started promptly. Don't be put off to find Reception is up a fairly uninviting staircase behind a private front door. This is very common in Florence where most B&Bs seem to be above shops. Book here for good value, clean rooms and helpful service. (Station is an easy 10 - 15 minute walk if you want to avoid a taxi).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wadewade's Summary
Date of Stay: April, 2005
Member since: February 26, 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $167 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Perfect Location!!”

Relais Il Campanile

Apr 11, 2005
7/7 found this review helpful

A Perfect Location !! My Fiancee and I stayed here in May 2004 for 3 nights and we loved it. It is a VERY short walk to both the Duomo and the Galleria del Accademia. It is also within easy walking distance to hte Uffizi gallery, Piazza del Signoria, the Straw market, and the Market near the train station. From the train station it is about an 8 block walk through a safe area. The entire city of Florence is very beautiful and the hotel area is very safe. We were never tenative around our hotel even very late at night and the hotel is in such a great spot that it is very easy to stop by in the middle of the day to drop off all the goods bought at the markets. The hotel was very clean and quiet. The rooms were big by European standards and the bathroom was typical for Europe (small) but very clean. Florence is fantastic ( not to mention pedestrian friendly) and we will always return to the Relais Il Campanile.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: May, 2004
Member since: July 11, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $167 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Relais Il Campanile

( 90-94 of 107 )
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Relais Il Campanile Address

Via Ricasoli 10, Florence 50123, Italy