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Relais Il Campanile: Traveler Reviews


Relais Il Campanile
Hotel class 2 of 5
Back to Relais Il Campanile
Via Ricasoli 10, Florence 50123, Italy
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Traveler Reviews

92% Recommend
4.0 of 5 stars 120 reviews
Excellent
71
Very good
33
Average
8
Poor
3
Terrible
5
By trip type
All (120)
Business (2)
Couples (29)
Family (6)
Friends getaway (7)
Solo travel (5)
[ Date ] [ Rating ]
“Did not honor confirmed reservation”

Relais Il Campanile

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1 of 5 stars
A TripAdvisor Member
May 17, 2005
6/22 found this review helpful

We had a confirmed internet reservation, and just to be sure, called 2 weeks prior to again confirm our reservation. The woman on the phone laughed and said "dont worry! yes we have your reservation!"

On arrival we were told, so sorry, they had made a human error and had no room available. Please take the map, she told us, and go over to Hotel California instead. The woman at reception was extremely insensitive to the language barrier, and it was only by telling her that I work in the travel industry, that she got someone to speak to us in English. Again, we were told there is no room available in spite of the doubly confirmed reservations.

From asking around, I discovered it is not at all uncommon for Relais Campanile to "overbook" and transfer their guests to the Hotel California. If you want to stay at Relais Campanile, also check any reviews for Hotel California, because you may well end up there instead.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Leonardo Caponi, Manager
(Management representative)
May 19, 2005
Hello there

this is Leonardo , i manage Relais Campanile

i have found your review right now on tripadvisor.com.

First of all i have to say that we deserve all your complain because we have made a mistake and we completely miss your reservation.
But i have to say also that i can not accept to read things that are not true at all.
First of all the fact that here we make overbookings everyday and that its seems to be something we like to do.
No madame i do not permit you to say something like that !

Not at all Madame things are not like that.

You also forgot to say that we have moved to a three stars hotel who kindly ( and not because they know you, but me madame) accepted the reservation for a price that is inferior to a Bed and Breakfast, the one i manage.

I deserve a bad review, i am not saying the opposite. All i want to say to you is that we are honest people, and if someone ( but the responsability is only mine ) has made an error missing your reservation that only was an error.

When you come back to florence you can sleep free for one week , i offer you a vacation


yes you have understood, you sleep for free, and i pretend you TO NOT WRITE ME A GOOD REVIEW

i dont live for business or to think that the world is acting badly against me. you dont know me, you dont know relais campanile ( certainly because i have missed your reservation) but i can not permit you to say things that are just fantasy on my everyday work , yes even if humanly sometimes i have missed a reservation.

leonardo Caponi

Relais Campanile

Florence
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Comfy home!”

Relais Il Campanile

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4 of 5 stars
Shalom2218 4 contributions
Singapore
May 5, 2005
8/8 found this review helpful

We were recently at this comfy little home away from home. We were impressed by its excellent locality, friendly staff (who have the best restaurant recommendations!) and the clean .cosy ambience. Don't be fooled by the simple exterior, this understated little gem was a place we couldn't wait to get back to after a long tiring day of museum tours, outlet shopping or just feasting on the fascinating culinary delights of the city. Definitely good value for money and worth a revisit! We can't wait to be back

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2005
  • Member since May 04, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Comfortable, Clean and Central”

Relais Il Campanile

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4 of 5 stars
A TripAdvisor Member
Apr 27, 2005
3/3 found this review helpful

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2005
  • Member since March 08, 2005
  • I recommend this hotel for Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $123 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great B&B and very, very central”

Relais Il Campanile

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4 of 5 stars
wadewade 19 contributions
Bath, United Kingdom
Apr 12, 2005
7/7 found this review helpful

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2005
  • Member since February 26, 2004
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $123 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect Location!!”

Relais Il Campanile

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5 of 5 stars
A TripAdvisor Member
Apr 11, 2005
7/7 found this review helpful

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2004
  • Member since July 11, 2005
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $123 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Relais Il Campanile Address

Via Ricasoli 10, Florence 50123, Italy