Lovely hotel with a warm, welcoming staff. The rooms were one of the nicest we have ever stayed in and by far the nicest in our travels in Europe. I loved the breakfast choices even though Europe breakfasts are different from the ones in the States. The location was close to sightseeing and shopping. The rooms were spacious and the bathrooms were incredible. I would have no trouble recommending this hotel to anyone travelling to Florence and it would be our first choice when we come back. Good Job Number Nine - you totally understand customer service.