We stayed here for 3 nights during our recent Italy vacation. The hotel came highly recommended by our travel agency and was our favorite hotel of the trip! It is a family run hotel and Tomaso was very helpful. The hotel has a wonderful nightly happy hour where you have the opportunity to meet some of the other guests. Our room was clean and a good size. It came equipped with a complimentary laptop and sound machine (for sleeping) to use during our stay. The rate includes a complimentary breakfast and they even offer a 10% discount if you pay in cash. Please note that there are a decent amount of stairs at this hotel. There is no elevator until you climb a flight of about 20 steep stairs to the lobby so you need to be prepared to carry your luggage up the stairs initially. Once you reach the lobby the hotel staff can assist you with your luggage. We would definitely stay here again in the future if we make a return visit to Florence.