From the 1st e-mail request I sent to Fabrizio & Tommaso many months ago while planning our recent 2 day stay in Florence, we received immediate, thorough and friendly responses from this family run hotel. Like so many other reviewers, I cannot say enough about the hotel and its proprietors. Before we even arrived, they offered so much helpful information. We used the car transfer service of their sister company to get from the airport. The driver was ready, waiting and so helpful. The afternoon "happy hour" is a fun addition. The breakfast was always delicious and service excellent. Our room was lovely and quiet. Hotel location is perfect for walking access to everything in Florence. Tommaso or Fabrizio was always at the desk, ready to help with directions or to make a reservation. Tommaso went above and beyond when we had rental car problems and made phone calls on our behalf. What could have been a disastrous situation was quickly resolved due to his intervention. If we ever return to Florence, Hotel Davanzati will definitely be our choice again!