We stayed at Davanzati in 2005 and loved it, we had never stayed at a hotel before that felt so personal and welcoming, we fondly remembered the happy hour's delicious complimentary house wines and nibbles with the family owners.
We returned to Florence for the first time recently and booked to stay with the Davanzati.
A few days before we were due to arrive we emailed them to ask them to arrange dinner reservations and to book some museums and they replied immediately with concern that they could not find our booking.
It turned out they had a technical glitch, our room had been reallocated and they were now fully booked.
This would be reason for a negative review were it not for the way they handled this. They immediately emailed to say the mistake was theirs, not to worry in the least and that they would solve the issue. On arrival the owner Fabrizio apologised profusely and sincerely and explained what had happened. He then walked us around the corner to another hotel which he had booked for us to stay in and made sure we were checked in before leaving us there. It turned out that he had booked a hotel with a higher star rating, which had a view of the river and the bridges and it was obvious that it was not a freebie. Fabrizio also insisted we join them for the happy hour and had booked everything for us. While it was disappointing not to stay at Davanzati - it may not have had as high a star rating but it would be my preferred stay - this was a masterclass in putting a mistake right and genuinely caring about your customers.

We stayed for three nights at the Davanzati in late September. It's absolutely beautiful! Fabrizio makes every guest feel welcomed and valued. The room was huge & elegantly decorated. Fabrizio recommended Girandi's restaurant - it was very good. Do try Giovanni's right down the street - we loved it so much we went two out of our three nights. Next time we go to Italy, I want to spend more time in Florence. It's so much cleaner and prettier than Rome! Of all the places we went, Florence & Venice were my favorites - also Orvieto - a quaint little village on top of a hill. The evening happy hour & breakfast at the Davanzati were top notch. Anyone who stays here will love it. The location is perfect - you can walk everywhere from this hotel. We were celebrating our 25th wedding anniversary during our vacation. One evening we came back to our room & Fabrizo had given us a lovely bottle of wine with a nice card. This hotel was our favorite in our two week vacation in Italy. What a gem!!!

I cannot say enough good things about Hotel Davanzati. I have stayed in many hotels around the world and the Davanzati is my favorite. My wife and I truly had the best vacation experience of our life when we stayed here.

The hotel is family owned, the location is perfect, and the rooms are very comfortable and modern. The breakfast is great, and the happy hour that they throw for the hotel guests every night is a wonderful way to relax after a long day of walking the city. But what makes a stay at the Davanzati so memorable and enjoyable is the hospitality of Fabrizio and Tommaso. The level of service they provide is better than we have ever experienced at any other hotel. They make you feel like family, and will help with any reservations or recommendations that you need during your stay. We would never have been able to enjoy Florence the way we did without their help.

If you are looking for a hotel to stay at in Florence, there is no reason to look any further. Hotel Davanzati really is as amazing as everyone says. This is the best hotel in Florence - I would never stay anywhere else.

This is the second time we've stayed at this lovely hotel, and I recommend it whole-heartedly. The location is great, but even more importantly, the staff is friendly and very helpful. Fabrizio made museum reservations for us, gave us recommendations for things to do, and quite nicely put up with our efforts to speak Italian. The breakfast is quite nice (especially the cappucino!) and they even have a happy hour for the guests. Great place!