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“Could not have had a better time” 5 of 5 stars
Review of San Gallo Palace Hotel

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San Gallo Palace Hotel
4.0 of 5 Hotel   |   Via Lorenzo Il Magnifico 2, 50129 Florence, Italy   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #61 of 461 Hotels in Florence
Calgary, Canada
1 review
“Could not have had a better time”
5 of 5 stars Reviewed November 18, 2012

We stayed for 12 nights and every day was enjoyable. The front desk staff were incrediable . They were friendly and eager to help with directions and finding us great places to eat. We enjoyed a nightly drink in the bar with the bartender that made us feel at home with snacks and travel tips . The rooms were clean and very comfortable . The hotel is only a 20 minute walk to the tourist sites and the train station. The breakfast was more than we hoped for - you name it and they had it. We will be back again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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868 reviews from our community

Traveler rating
    461
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cleveland, Ohio, United States
Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 16, 2012

Staff was wonderful!! Room was large by even American standards. HUGE bathroom. The breakfast was great. The area had a lot of restaurants - go to Da Tito it looks like it is down a dark alley (and it is) but the food was amazing!! Easy to get to attractions. Would definitely stay there again.

Room Tip: We had a 2nd floor room in the front and it was large and quiet
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2012

I and my wife have passed 5 nights in the hotel in Oct. 2012. It's about 15 to 20 minutes to SMN and the church by walk. We like to walk so the location is good for us. There's a small garden and it's beautiful. The bathroom is very good. It's amazing that you even can watch CCTV-9 although it's in English. I only hope the breakfast can be better. I recommend the hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 8, 2012

This hotel is not located in the best place but the rooms are spacious. The area does seem to be safe though. However, be forewarned, there are cameras INSIDE the hotel room. I was very disturbed with that since I was traveling with my wife and two young daughters. I would not stay in this hotel in the future given the monitoring that apparently goes on.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 31, 2012

Very helpful and pleasant staff, who handled all our requests with great efficiency. The rooms are relatively spacious, with good quality beds and bathing facilities. We asked for, and got very quickly, extra pillows because those in the room were insufficient. All in all, just what we were looking for on a short visit. Close to the city centre but not at all affected by traffic noise.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2012

Very nice, clean and comfortable hotel. The staff were very helpful and recommended some very nice eating establishments. we were the victims of a pick pocket in Rome so by the time we reached Florence we were in need of some quiet time. This small hotel was comfortable, great breakfast and very friendly staff. I would not hesitate to stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SanGalloPalaceFi, Direttore at San Gallo Palace Hotel, responded to this review, October 22, 2012
Dear Guest,

first of all we thank you so much for choosing our hotel and also for taking the time to write this beautiful review !
We always do our best to ensure our guests the best stay possible! Your words tell us that we are doing our job well!


Kind regards,
Oana Stancu
F.O. Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totowa, New Jersey
Top Contributor
75 reviews 75 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 19, 2012 via mobile

Stayed at the San Gallo for two nights this past week. The hotel is located approx 5-15 minutes from the train station (9 euros) and a nice easy 10 minute stroll into the center of town.

Now to the room...The room was of decent size with a double bed that was as hard as a rock. The pillows were flatter than pancakes. I was better off sleeping on the floor with my sweatshirt as a pillow. I just had to be sure that I had to move the dirty rugs underneath the bed.

The A/C didn't work as it kept turning off but thank heavens that is was cool at night so we just slept with the windows open.

The bathroom was actually very big compared to other hotels in Italy. It appeared as if it was recently renovated. The towels however felt like sandpaper since they have exceeded its life span.

Breakfast was decent. I loved the orange,carrot and lemon juice!! Talk about a good mix.

Overall, the hotel room was just blah. It served its purpose but I would not stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanGalloPalaceFi, Direttore at San Gallo Palace Hotel, responded to this review, October 22, 2012
Dear Sir,

Thanking you for taking the time to write the review, we deeply regret that the accommodation in our hotel has not fulfilled your expectations and that the only word to summarize your stay is "Blah".

Thank you to confirm the information about the location of the hotel, as described online on our website, for mentioning that the room and the bathroom size are higher than the standard european hotels.
It was a room with a beautiful parquet floor, perfectly soundproofed, and with a bed mattresses firmed of one of the best quality.
Regarding the pillows, you could have opened the wardrobe where you would have found the second pillow or order by phone the one that you preferred from our special pillows menu located on your room’s desk.

The A/C is working in all the hotel as we are still in October and the weather is nice. If you didn’t succeed to manage it by yourself, you could have called the front desk, on duty 24hrs, to check from the general panel or send an employee in your room to check it.
All this after having verified that the window was closed, since the A/C does not work with the open window and I think that this was your case.

You mentioned also that hotel was recently renovated and we inform you that on 2011 we changed the floor of the rooms with parquet. But the most important is that our hotel is very well maintained and clean, being one of the most appreciated qualities by all our guests.

We are also sorry that you didn’t find time during your stay with us to inform us about these small misunderstandings and in the same time, to give both to you and to us the opportunity for a nice stay.


Best Regards
Oana Stancu
F.O.Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Gallo Palace Hotel

Address: Via Lorenzo Il Magnifico 2, 50129 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in Florence
#31 Luxury Hotel in Florence
#52 Romantic Hotel in Florence
#83 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Gallo Palace Hotel 4*
Number of rooms: 56
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Also Known As:
San Gallo Palace Florence
Hotel San Gallo Palace

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