Our 4 night stay at the Hotel was a great experience for first time travelers to Italy. The hotel is centrally located in the heart of the city, close to all the transportation (train, car rentals, and busses.) you need to travel around Florence and the surrounding countryside. The staff was very helpful in helping us to find what ever we needed. The desk staff were very helpful especially Lisa 1 and Lisa 2. (See attached photo.) I have recommended this hotel to my friends if and when they travel to Florence.