We upgraded to a Junior Suite as it had lots of nice natural light and a (sort of) view over Santa Maria Novella piazza. It is a duplex and we only used the downstairs area to store our luggage, giving us more space in the bedroom area upstairs.The first room we looked at, the Classic, was a little small and without much natural light, which we prefer. The staff here are wonderful and very helpful. The hotel provides many freebies - wifi, breakfast, DVD and book library, fruits, aperitifs and snacks. The staff booked tickets for the Uffizi for us and were very helpful in getting us out of a jam with the Ufffizi - when we arrived there was a 1.5hr queue even for those who had pre-booked. The hotel re-arranged another time for us (no queue) - quite a feat I understand as the Uffizi won't normally rebook.
We had room service dinner one night which was very tasty and traditional. Will stay again if in Florence - or any of their other locations.