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“Big Disapointment!” 3 of 5 stars
Review of JK Place Firenze

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JK Place Firenze
5.0 of 5 Hotel   |   Piazza Santa Maria Novella, 7, 50123 Florence, Italy   |  
Hotel amenities
Ranked #13 of 461 hotels in Florence
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Big Disapointment!”
3 of 5 stars Reviewed January 17, 2013 via mobile

After a fabulous stay at The Eden in Rome, we were quite excited to continue our trip through Italy at JK Place. This hotel was highly recommended by our travel agent who booked a well planned trip. A surprise for my 60th birthday. What was described as the best hotel we would stay in was our biggest disappointment. The hotel itself is striking, comfortable and hip. We were warmly welcomed by a staff member who had us relax by the fire and had hot tea brought to us while we waited for our room. She also mentioned that a special treat was planned for my birthday. A bottle of Prosecco would be in our room. My husband and I thanked her and even though we are not accustomed to drinking a lot would enjoy before dinner. This never materialized. During my stay I noticed that housekeeping did not replace bath gel. An extremely unfriendly gentleman appeared at the door and insisted that the maid said she had left it. He obviously thought I was "hoarding". I bathe every night and like the luxury of a tub full of bubbles. On our last night the same gentleman knocked at our door and asked if we needed towels. I asked if we would have maid service. He rudely said this is it! It is Sunday and we have no one. As we left for dinner. I could not help telling the concierge about my dissapointments. She listened with concern and when I came back gave me a Lovely diffuser gift. The manager called our hotel and graciously offered dinner in Venice. However, did not compensate for the lack of concern for us as guests. We are puzzeled why we were not treated as important as others have been here. At over $400.00 per night, we deserved and expect better treatment!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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412 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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UK
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 4, 2012

Just returned from Florence having had an enjoyable stay at the JK Place Hotel. Staff very attentive and hotel location well apointed as close to main train station were many visitors arrive by train or coach. Easy walking distance to all main attraction/visitor sites.

With only 20 rooms this small but high end hotel had all the quality expected, with bedrooms tasefully decorated.

Will certainly consider a return when next in Florence.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed here for 5 nights while exploring Florence and the surrounding Tuscan area. We stayed in four different hotels during our Italian journey and this was by far the best hotel. When we asked for recommendations for dining, the staff came through every time. The staff genuinely cared about our experience in their hotel and city. I don't know if there was a hotel that provided better service than JK. The location of the hotel is perfect - close to everything in the heart of Florence, but quiet enough that we were never disturbed. The fragrance from their diffusers used in the hotel were pleasant.

While this hotel will cost more than others, I won't hesitate to return here.

Room Tip: Room #3 doesn't have a view, but it was very peaceful. No noise at all during the night.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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new york
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 23, 2012

Six nights of warmth, consummate service and beauty. The staff is first-class, our master suite lovely, location on Piazza Santa Maria Novella romantic and visually stunning. I felt privileged to spend time in this beautiful, contemporary "townhouse"; one has the sense of staying in an elegant home, with great privacy. I LOVE this hotel. Claudio Meli is an excellent executive manager. Matteo, Lorenzo, Angela, Carmen, Patrick, Jacobo, Eugene, Martin and all the other dedicated professionals are memorable.

Room Tip: Master Suite is extraordinary.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 22, 2012

JK Place is a beautiful boutique hotel in the heart of Florence, overlooking a pedestrianised piazza so relatively peaceful. The decor is the epitome of understated elegance.The staff are charming, helpful and knowledgeable. Our duplex junior suite had a galleried bedroom with distant views to the hills, with bathroom ensuite and a living room with another bathroom on the lower floor. Lorenzo on the front desk helped us to put together a programme which included arranging a guide for two half days. She was a fine art teacher and could not have been better. The hotel has an elegant lounge, opening onto the piazza, with an outdoor deck. It serves light food and drinks throughout the day, but is not really a full restaurant. This is not an issue as there are so many excellent restaurants within walking distance and the hotel will make reliable recommendations and reservations. Actually, everything you need to see - and there is so much to see - is within walking distance. Altogether a faultless experience and a lovely home from home in a beautiful city.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 18, 2012

Stayed here with a friend for two nights only, sadly.
The staff at this hotel is the best I've experienced in any hotel, really pleasant, helpful and genuine.
We loved the location, the decor and charm of the property and our room was lovely with very comfortable beds and the bathroom and separate huge marble shower were gorgeous.
We were lucky enough to get an upgrade, thank you JK Place!
Breakfast was included and had everything we needed and best of all the coffee was good.(thank you Matteo!)
On our last day we had a long leisurely lunch on the terrace and decided this was the perfect hotel in Florence and we would be back.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
44 reviews 44 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 16, 2012

I love this place. It feels as if you're in your own Tuscan Town House. The service is impecible. The hotel is a tad bit pricy but WELL worth it. It's stone throw away from everything you desire, be it sight seeing or shopping or places to eat. I highly recommend this hotel for your future travels to Florence.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JK Place Firenze

Address: Piazza Santa Maria Novella, 7, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Florence
#12 Romantic Hotel in Florence
#20 Family Hotel in Florence
#34 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — JK Place Firenze 5*
Official Description (provided by the hotel):
Comfort, sophistication, style and value right in the heart of Florence. J.K Place has carved out an exceptionally pleasant niche for itself, a niche that’s just seconds from the door of the stunning church of Santa Maria Novella. All the major sites are within easy walking distance. The rooms: Just twenty of them, snazzy, characterful, no two are alike, and all with signature soft furnishings in creams, granges and neutrals offset with contrasting piping in an effortlessly chic Anouska meets Ralph love-in. The glass covered courtyard and roof terrace beckon on warmer days whilst winter afternoons are best spent huddled by the fireplace in the J.K Lounge with a thick slice of cake and a steaming hot cioccolata con panna. Add very friendly, discreet service plus probably the city’s best Concierge and you are just asking for a good time! ... more   less 
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Also Known As:
Jk Place Firenze Florence
Jk Place Firenze Hotel Florence

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