Six nights of warmth, consummate service and beauty. The staff is first-class, our master suite lovely, location on Piazza Santa Maria Novella romantic and visually stunning. I felt privileged to spend time in this beautiful, contemporary "townhouse"; one has the sense of staying in an elegant home, with great privacy. I LOVE this hotel. Claudio Meli is an excellent executive manager. Matteo, Lorenzo, Angela, Carmen, Patrick, Jacobo, Eugene, Martin and all the other dedicated professionals are memorable.