I stayed here a couple of years ago by myself and very much enjoyed it. The design is stunning and it feels like you are staying in a beautiful townhouse of a very rich friend! The concierge was also very good (Claudio)...not sure if he is still there. Normally I would love going back to this hotel but we have fallen in love with the Four Seasons in Florence because of the property (beautiful gardens, pool, and spa). If it wasn't for that, this would be our home in Florence. If you are looking for a well located, downtown Florence hotel that is intimate and beautiful and a great base to explore the city and its treasures, this is a very smart choice.