We staryed in Santa Maria Novella for 2 days in Jan 2010. Our stay was amazing! The hotel is a great luxurious boutique hotel in a perfect location, steps aways from all the important attractions and great shops. The interior cannot be easily described...so charming, cosy, welcoming and upscale at the same time! I am in the hotel business for years now...so i can really appreciate and critise a hotel, after seeing many many five star hotels in the world. This is trully a great place to stay!
Although it is a 4star, the only thing that needs is a spa salon..everyhting else is there.
The breakfast was quite good with excellent service and very polite staff! The reception desk also.
I would definnetely reccommend this property!