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“Fantastic location in Florence” 4 of 5 stars
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
4.0 of 5 Hotel   |   Piazza Santa Maria Novella 1, 50123 Florence, Italy (Santa Maria Novella)   |  
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Ranked #37 of 463 Hotels in Florence
Certificate of Excellence
London, Ontario
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fantastic location in Florence”
4 of 5 stars Reviewed July 8, 2013 via mobile

We stayed here for 3 days while traveling through Italy
It was a very central location for walking around Florence and getting tours and trains
The rooms while not large we're clean,comfortable and well appointed.
The buffet breakfast was situated in a beautiful room and they worked hard to make sure everyone got as much breakfast as they wanted! Very nice!
Staff were helpful and friendly
I would stay again if in Florence
We were not aware of a roof top terrace

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,220 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 8, 2013 via mobile

While checking in a woman was shouting complaining that her room had no balconies,the front desk assured her that no rooms had balconies. We were on our honeymoon and as wee were checking in behind the lady the desk clerk gave us a smile and them led us to our room. The "led us to our room" is the only problem we had with the hotel. It is a warren of rooms in two building and our room required to elevator rides and several twisty corridors. We arrived in our top floor room that had not one, but two balconies. One overlooking the church and square, the other Florentine rooftops. The room was quite large and the bathroom was beautiful. The square can be a bit noisy late into the evening. There is a self catered rooftop where we spent a really fun evening with other guests. The breakfast in the morning was quite nice.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wakefield west yorkshire
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 6, 2013

We stayed at this hotel for 4 nights. I had been saving for quite a while to go to Italy to celebrate my 50th Birthday. The hotel is really lovely. The rooms are spacious with good air conditioning. The bathrooms are really nice - all marble with lovely fluffy white towels. The bedding is top quality. Although many areas within Florence are quite noisy, once inside the Santa Maria, you cannot hear anything. We had some really lovely nights sleep whilst staying there.The hotel is exceptionally clean. The roof terrace is a nice extra touch for chilling out and watching the world go by. The only downside we found with this hotel is that some of the staff are quite stuck up. They appeared to make a fuss of any of the guests who they expected tips from, i.e. people from the US. We did have some queries about public transport, i.e. trains and bus times. We were told that it would be better if we took a taxi everywhere. Unfortunately, our budget did not stretch to 60 mile journeys. Also, at breakfast, the waiting staff would make a bee line for the American guests, asking them what drinks they would like with their meal. On each morning, we had to seek out the staff to make our drinks request. Overall, you cannot fault this hotel as a building, but, from our experience, unless you are prepared to leave tips for everything, do not expect any great service from the staff.

Room Tip: We witnessed a man asking for an upgrade to a room facing the church square. We asked for an upgrade...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Linwood, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

Stayed here 2 years ago (october/november 2010), and it was absolutely fantastic. Glad to see they are still getting great reviews, and I can continue to recommend. I could not have asked for a better hotel. Everything was perfect from the welcoming staff and location to the rooms and meals

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 25, 2013

This was our first stop in Italy. I can't think of one negative regarding this hotel. The room was spacious and very well appointed. I found the bed to be really comfortable - a much appreciated feature after a 30 hour trip! I really enjoyed sitting in the beautiful breakfast room each morning eating a delicious buffet. The staff are friendly and helpful and I loved the quirkiness of the furnishings. The location is excellent - on a beautiful piazza and convenient to the major tourist sites and the railway station.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uttoxeter, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 24, 2013

We enjoyed 4 great days at this hotel on our way to Rome. It is in a perfect location, 5 minutes walk from the main train station and not far from all the main sites and squares in Florence. We were upgraded to the Bridal Suite on the top floor which has its own large balcony overlooking the Square and Church of Santa Maria Novella.
The room was great, air conditioning worked really well, nice shower and bath.
The staff were very very friendly and accommodating.
If you are planning a short or long trip to Florence I would recommend this hotel without question.
The area around the location is safe and reasonably quiet too.
A nice breakfast room with really good choices but No restaurant for dinner in the hotel but with so many eating places around you are better off eating out anyway.
Give it a go, and my compliments to all the hotel.

Room Tip: Get a room overlooking the square with a balcony if you can
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2013

My husband and I loved this hotel! Beautiful, comfortable room-very clean. The hotel staff was so warm and helpful - and spoke excellent English. The location is perfect since it's just a block from the train station and an easy walk to all the museums, cathedrals and markets. I liked that it was right on the piazza so it felt like you were in the center of things but the acoustics were so good in the hotel that it was quiet and peaceful. Breakfast was delicious, with something for everyone and we loved the view from the roof terrace. Will definitely stay there again if we return to Florence!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Maria Novella Hotel

Address: Piazza Santa Maria Novella 1, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#24 Luxury Hotel in Florence
#28 Romantic Hotel in Florence
#29 Family Hotel in Florence
#35 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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