My friend and I stayed here the last week in April. The hotel was absolutely superb! The room was amazing, great view of the Santa Maria Novella, our windows opened up to the plaza and it was absolutely beautiful. Everything was within walking distance, and it was convienently by the train station. The bed was super comfy and we LOVED the plush robes and slippers. The shower was unbelievable. Best shower ever. It's great to go out and see Florence and come back to the hotel before dinner and shower, so relaxing.
The hotel staff was extremely accomodating. Anything we needed the hotel staff was there for us. They told us great restaurant locations, definitely eat at Buca Mario. Pricey, but worth it. You have to get the Florentine Steak, it's enormous and delicious! The breakfast staff was sweet and friendly and the spread was amazing. We never had to wait for a coffee and it was such a pleasant atmosphere.
Definitely my favorite hotel that we stayed at in Italy on this trip. A must stay!