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“Classic hotel in excellent location” 5 of 5 stars
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
4.0 of 5 Hotel   |   Piazza Santa Maria Novella 1, 50123 Florence, Italy (Santa Maria Novella)   |  
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Ranked #36 of 463 Hotels in Florence
Certificate of Excellence
Perth, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Classic hotel in excellent location”
5 of 5 stars Reviewed May 7, 2013

Spent 5 nights here as part of a leisure trip. Staff were helpful and welcoming - and had already responded very promptly to a pre-arrival query by e-mail. Our room was spacious and very comfortable, with a great view. Fixture and fittings very impressive, as was the bathroom. Excellent breakfast provided to set you up for the day. Hotel location is good - handy for the station and trains,buses etc to other locations and airports.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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Franklin, Massachusetts
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 5, 2013

My husband and I spent four nights in Florence during our Italian honeymoon, 4/24-4/28. I planned and booked our entire two week trip, and relied heavily on TripAdvisor for booking the hotels throughout our trip, including this one. I am so happy we did!

I had booked a Junior Suite, and when checking in, we found out we were upgraded to the Honeymoon Suite. The walk to our room was a bit crazy, since we had to take the elevator up to floor 2, then walk down a hallway and take another elevator to floor 6...but, it was WELL worth it. Our suite was beautiful, you walked into a sitting room with a balcony off to the side, and then walked into a large bedroom with a king bed, a large walk-in closet, a large bathroom with a huge tub fit for two (which we loved soaking in every night after walking all day long), along with a balcony that ran alongside the front of the room overlooking the piazza.

We took the train from Venice to Florence, and it was a quick and easy walk with our luggage from the train station over to the hotel. Everyone was very friendly at the hotel, and the breakfast was great, lots of fresh cheeses and meats that my husband enjoyed, along with pastry, cereal, eggs, juices and helpful waitresses bringing us coffee.

The piazza has food/wine/cheese booths all set up throughout, it's almost like a mini farmer's market. We ended up having dinner there twice because it was so beautiful to sit out there and enjoy different treats from the different stands. We didn't notice any issues with loud noise keeping us up at night. We walked a ton and we were close to all the major sites.

Overall, there is nothing we could find fault with, it was a perfect stay for us, and would definitely go back to both Florence and this hotel!

Room Tip: The hotel controls the air conditioning downstairs, we had to call down for them to lower the temper...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 5, 2013

Our room was large and lovely with a great view. However, to get to and from our room you had to use 2 elevators AND climb a flight of stairs. This made "coming and going" very time consuming. Every traveller needs and wants different things - we didn't find this hotel "perfect" for us but it has many good features - the primary one being the location and the views. The breakfast buffet was ample (although the bread/pastries were the worst we had in 3 weeks in Italy). The breakfast room could get crowded since there were several different tour groups there during our 4 day stay - the staff worked hard but it was difficult for them to accommodate so many people. If the price had been less I would be more complimentary ... Again, we had a large room with a good bathroom - and that can be difficult to find. The views from the roof terrace were terrific - we brought a glass of wine up there 2 evenings - and had the terrace to ourselves.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 3, 2013

Good spot and enjoyed using the roof terrace. Our superior room was pretty moderate. It was clean and comfortable but had a random step in the room on the way to bathroom which had to remember if needing bathroom in the night. The air con wouldn't turn off when you were not in the room so often was a bit chilly. Also beware the staircase has grey steps and sometimes all blend and witnessed two people falling down them near them near the lift. Breakfast was great. Also liked the teas and coffee making things in room.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammam, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

The location of the hotel is perfect, its walking distance from EVERYTHING!! I feel its a bit pricy which a major chunk of is for the location. the internet is free, staff is VERY helpful and friendly but its an old building which is why I'd say its a 3 star hotel. But really it has everything you need to make your stay comfortable! I would stay there again!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 30, 2013

What a beautiful hotel, in the most wonderful location in Florence. The room was very large with a very large bathroom (large shower, no bathtub). Our room overlooked the square and the Santa Maria Novella Church, which was beautiful. We were lucky enough to be there when there was a food festival in the square and that was a lot of fun. The breakfast was very good with plenty of choices and beautifully presented. The ladies at the front desk were so friendly and helpful and an absolute joy.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed for several nights at this hotel just recently and had a wonderful time. The hotel is so beautiful, centrally located and has every accommodation. The staff at the front desk are so warm, friendly and extremely helpful. My only complaint was that the waitresses in the breakfast room were a bit cranky, but still very efficient and the food was excellent!
The hotel reserved tickets in advance for us to see The David and also to go to The Ufizzi and even though it was more expensive than if we would have walked down there ourselves and stood in line, it was WELL worth it because we just breezed passed all the lines & lines and were able to get in and out so easily.
We highly recommend this beautiful hotel!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Maria Novella Hotel

Address: Piazza Santa Maria Novella 1, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#24 Luxury Hotel in Florence
#28 Romantic Hotel in Florence
#29 Family Hotel in Florence
#35 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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