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“Perfect location!!” 4 of 5 stars
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
4.0 of 5 Hotel   |   Piazza Santa Maria Novella 1, 50123 Florence, Italy   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #26 of 459 hotels in Florence
Dammam, Saudi Arabia
2 reviews
“Perfect location!!”
4 of 5 stars Reviewed April 30, 2013

The location of the hotel is perfect, its walking distance from EVERYTHING!! I feel its a bit pricy which a major chunk of is for the location. the internet is free, staff is VERY helpful and friendly but its an old building which is why I'd say its a 3 star hotel. But really it has everything you need to make your stay comfortable! I would stay there again!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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981 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

What a beautiful hotel, in the most wonderful location in Florence. The room was very large with a very large bathroom (large shower, no bathtub). Our room overlooked the square and the Santa Maria Novella Church, which was beautiful. We were lucky enough to be there when there was a food festival in the square and that was a lot of fun. The breakfast was very good with plenty of choices and beautifully presented. The ladies at the front desk were so friendly and helpful and an absolute joy.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Valencia, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 26, 2013

We stayed for several nights at this hotel just recently and had a wonderful time. The hotel is so beautiful, centrally located and has every accommodation. The staff at the front desk are so warm, friendly and extremely helpful. My only complaint was that the waitresses in the breakfast room were a bit cranky, but still very efficient and the food was excellent!
The hotel reserved tickets in advance for us to see The David and also to go to The Ufizzi and even though it was more expensive than if we would have walked down there ourselves and stood in line, it was WELL worth it because we just breezed passed all the lines & lines and were able to get in and out so easily.
We highly recommend this beautiful hotel!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2013

This was our first trip to Florence, and we loved this hotel. The location was close to the station and all the major attractions, the staff were very friendly and the rooms were spacious and superbly decorated. We enjoyed the experience of staying in this hotel and when we return to Florence, we will stay here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 23, 2013

The hotel is in a great location right in the Duomo Piazza Santa Maria. However, it is very difficult to find parking so we ended up using the valet at 35 euro per day. It was a hot day at the end of April when we checked in and when we got to the room it was HOT. We called front desk to learn that the AC is not turned on until May (even though the website and Expedia highlighted AC as a feature.) The room we were in had really low ceilings and was facing the street on the ground floor. We asked to be moved to a higher floor facing the courtyard so that we can open the window and be subject to less noise. The staff were willing to accomodate but not apologetic, but we were tired and just tried to relax.

The rooms are pretty varied. The room we originally had (booked through Expedia) was small and old feeling. The second room was a lot nicer with more modern furnishings and higher ceilings.

Breakfast was included but not great. The prosciutto was not very good and the selection was somewhat slim. Pretty furnishings and great location but lots of other drawbacks so I would unlikely go back.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fort Worth, Texas
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 22, 2013

We spent 8 days here seeing Florence & the surrounding Tuscany countryside. The hotel was clean and the staff was extremely accomodating. The breakfast they serve is wonderful. It is about 3-4 blocks from the Duomo and centerally located to shopping, museums & churches. Ther eis a great Irish pub in the same block wher eyou can stop in for a nightcap since the hotel bar closes at 10:30. They have a great rooftop patio that overlooks Santa Maria Novella Piazza. The only drawbacks are:
(1) it is close to the train/bus station, so you get noise about 4:30 am from people pulling suitcases along the cobblestone steps. I recommend asking for a room on a high floor, but you won't completely escape it;
(2) the hotel is 3 buildings, so the floors don't line up, which makes it confusing to get from the lobby to the appropriate elevators to go to your room or the rooftop terrace;
(3) it is at one end of the city, so several attractions are a 20-25 minute walk, but still easily walkable since Florence's streets are flat;
(4) the water in the shower fluctuates temperature from cold to hot. This appears to be a function of the time you take your shower; off-times the water temp is more consistent.

Room Tip: Try to get a top floor and one that faces the piazza. A lot of the sutcase traffic noise comes up t...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurabo, null, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 15, 2013

Very good hotel within walking distance of santa maria novella train station. Also close to Duomo and other attractions. Our double room was spacious, very well decorated, clean and with good sized bathroom. Room 225. A strange experience was an unfinished staircase inside room closet leading nowhere, without any exit....just there. Noise from outside quite bad starting at 6am because it faces a street. Customer service at hotel was very good. The best we experienced in our travel to Italy...from Milano to Venezia to Florence and Rome. Very good hotel with two good not expensive restaurants close Galgani and Latini. Don't go to Bucamara rest. Overpriced and overrated. Very good breakfast...complete.

Room Tip: Double room
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Santa Maria Novella Hotel

Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella
Address: Piazza Santa Maria Novella 1, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Florence
#16 Business Hotel in Florence
#17 Luxury Hotel in Florence
#23 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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