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“Most beautiful hotel in Florence” 5 of 5 stars
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
4.0 of 5 Hotel   |   Piazza Santa Maria Novella 1, 50123 Florence, Italy   |  
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Hotel amenities
Ranked #26 of 461 hotels in Florence
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Most beautiful hotel in Florence”
5 of 5 stars Reviewed April 24, 2013

This was our first trip to Florence, and we loved this hotel. The location was close to the station and all the major attractions, the staff were very friendly and the rooms were spacious and superbly decorated. We enjoyed the experience of staying in this hotel and when we return to Florence, we will stay here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 23, 2013

The hotel is in a great location right in the Duomo Piazza Santa Maria. However, it is very difficult to find parking so we ended up using the valet at 35 euro per day. It was a hot day at the end of April when we checked in and when we got to the room it was HOT. We called front desk to learn that the AC is not turned on until May (even though the website and Expedia highlighted AC as a feature.) The room we were in had really low ceilings and was facing the street on the ground floor. We asked to be moved to a higher floor facing the courtyard so that we can open the window and be subject to less noise. The staff were willing to accomodate but not apologetic, but we were tired and just tried to relax.

The rooms are pretty varied. The room we originally had (booked through Expedia) was small and old feeling. The second room was a lot nicer with more modern furnishings and higher ceilings.

Breakfast was included but not great. The prosciutto was not very good and the selection was somewhat slim. Pretty furnishings and great location but lots of other drawbacks so I would unlikely go back.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 22, 2013

We spent 8 days here seeing Florence & the surrounding Tuscany countryside. The hotel was clean and the staff was extremely accomodating. The breakfast they serve is wonderful. It is about 3-4 blocks from the Duomo and centerally located to shopping, museums & churches. Ther eis a great Irish pub in the same block wher eyou can stop in for a nightcap since the hotel bar closes at 10:30. They have a great rooftop patio that overlooks Santa Maria Novella Piazza. The only drawbacks are:
(1) it is close to the train/bus station, so you get noise about 4:30 am from people pulling suitcases along the cobblestone steps. I recommend asking for a room on a high floor, but you won't completely escape it;
(2) the hotel is 3 buildings, so the floors don't line up, which makes it confusing to get from the lobby to the appropriate elevators to go to your room or the rooftop terrace;
(3) it is at one end of the city, so several attractions are a 20-25 minute walk, but still easily walkable since Florence's streets are flat;
(4) the water in the shower fluctuates temperature from cold to hot. This appears to be a function of the time you take your shower; off-times the water temp is more consistent.

Room Tip: Try to get a top floor and one that faces the piazza. A lot of the sutcase traffic noise comes up t...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gurabo, null, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 15, 2013

Very good hotel within walking distance of santa maria novella train station. Also close to Duomo and other attractions. Our double room was spacious, very well decorated, clean and with good sized bathroom. Room 225. A strange experience was an unfinished staircase inside room closet leading nowhere, without any exit....just there. Noise from outside quite bad starting at 6am because it faces a street. Customer service at hotel was very good. The best we experienced in our travel to Italy...from Milano to Venezia to Florence and Rome. Very good hotel with two good not expensive restaurants close Galgani and Latini. Don't go to Bucamara rest. Overpriced and overrated. Very good breakfast...complete.

Room Tip: Double room
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 13, 2013

We stayed six nights. The room and bathroom are four star quality. The breakfast was excellent with all you could eat ham, salami, eggs, fruit, yogurt, rolls and cake. The staff was extremely courteous and watchful of anyone who entered the hotel. A ten to twenty minute walk takes you to most of the key tourist sights, and one of the best tourist sights is just across the square from the hotel. We were there when the chocolate festival was taking place in the square outside the hotel and the performance of the Medieval Flag Company was spectacular. There are a number of excellent restaurants close to the hotel. We had an excellent Italian lunch at Trattoria Marione, a five minute walk from the hotel. We would highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Naples, FL
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 13, 2013

My wife and I stayed in April 2013 for 7 nights and had a very enjoyable experience. The hotel is an older classic style with art work throughout, highlighted moldings, and high ceilings. The staff are first rate, the hotel is impeccably maintained, the wifi service works well, and the dining room where breakfast is served is very inviting. The location, in easy walking distance to the train station, is very convenient for planning excursions out of the city. The only minor criticisms are that our room (the least expensive) was on the small side and the proximity to the Piazza di Santa Maria Novella meant some late night street noise from revelers. Overall, we would certainly return on a future trip.

Room Tip: Ask for a room on a higher floor to minimize street noise.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckingham, United Kingdom
1 review
5 of 5 stars Reviewed April 12, 2013

Outstanding hotel by any standard. Courteous, warm and efficient staff. Great room with great views across the square to a Renaissance masterpiece. Fantastic bathroom with so much marble you just lie back in the bath and laugh with pleasure. A wonderful, uplifting and romantic experience. The city isn't too shabby, either. We will return

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Santa Maria Novella Hotel

Address: Piazza Santa Maria Novella 1, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Florence
#17 Business Hotel in Florence
#17 Luxury Hotel in Florence
#24 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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