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“Good location, good experience” 4 of 5 stars
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
4.0 of 5 Hotel   |   Piazza Santa Maria Novella 1, 50123 Florence, Italy   |  
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Hotel amenities
Ranked #26 of 457 Hotels in Florence
Certificate of Excellence 2014
Gurabo, null, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Good location, good experience”
4 of 5 stars Reviewed April 15, 2013

Very good hotel within walking distance of santa maria novella train station. Also close to Duomo and other attractions. Our double room was spacious, very well decorated, clean and with good sized bathroom. Room 225. A strange experience was an unfinished staircase inside room closet leading nowhere, without any exit....just there. Noise from outside quite bad starting at 6am because it faces a street. Customer service at hotel was very good. The best we experienced in our travel to Italy...from Milano to Venezia to Florence and Rome. Very good hotel with two good not expensive restaurants close Galgani and Latini. Don't go to Bucamara rest. Overpriced and overrated. Very good breakfast...complete.

Room Tip: Double room
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,156 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Nanaimo, Canada
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 13, 2013

We stayed six nights. The room and bathroom are four star quality. The breakfast was excellent with all you could eat ham, salami, eggs, fruit, yogurt, rolls and cake. The staff was extremely courteous and watchful of anyone who entered the hotel. A ten to twenty minute walk takes you to most of the key tourist sights, and one of the best tourist sights is just across the square from the hotel. We were there when the chocolate festival was taking place in the square outside the hotel and the performance of the Medieval Flag Company was spectacular. There are a number of excellent restaurants close to the hotel. We had an excellent Italian lunch at Trattoria Marione, a five minute walk from the hotel. We would highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Naples, FL
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 13, 2013

My wife and I stayed in April 2013 for 7 nights and had a very enjoyable experience. The hotel is an older classic style with art work throughout, highlighted moldings, and high ceilings. The staff are first rate, the hotel is impeccably maintained, the wifi service works well, and the dining room where breakfast is served is very inviting. The location, in easy walking distance to the train station, is very convenient for planning excursions out of the city. The only minor criticisms are that our room (the least expensive) was on the small side and the proximity to the Piazza di Santa Maria Novella meant some late night street noise from revelers. Overall, we would certainly return on a future trip.

Room Tip: Ask for a room on a higher floor to minimize street noise.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buckingham, United Kingdom
1 review
5 of 5 stars Reviewed April 12, 2013

Outstanding hotel by any standard. Courteous, warm and efficient staff. Great room with great views across the square to a Renaissance masterpiece. Fantastic bathroom with so much marble you just lie back in the bath and laugh with pleasure. A wonderful, uplifting and romantic experience. The city isn't too shabby, either. We will return

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Blauvelt, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 12, 2013

My wife and I stayed 2 wonderful nights while in Florence, this was a perfect spot. The location is great, right in the middle of the Piazza Santa Maria Novella and a very short walk from the train station. One caveat there are two train stations in Florence, Firenze Santa Maria Novella (abbreviated as Firenze SMN) which is close the hotel and the other is Firenze Campo di Marte. The Campo di Marte train station is just outside the main road ring (boulevard) that surrounds the historical city center and is a taxi ride 8-10 euro to Santa Maria Novella. The hotel staff is very helpful and pleasant. You can walk anywhere you need to in Florence from the hotel, the breakfast buffet with very good and is included in the room rate. The room was spacious and clean with a wonderful view of the Piazza. We would stay here again in a heartbeat.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kingston, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

The hotel was across the piazza from the train station, a short walk with luggage in tow. The room was great with all the special extras. The breakfast buffet was outstanding. There was a fabulous sidewalk cafe across the street that made happy hour very special...fresh capers, etc. We will definitely stay there again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 10, 2013

WHAT A BEAUTIFUL HOTEL -- We were in Florence for three nights, but wish it was a longer stay. The hotel is everything you would expect from an Italian hotel. Our windows opened up onto the Piazza Santa Maria Novella, what a beautiful site. We had the "family room." More than enough room. The front desk, I believe her name was Barbara (not certain), was simply a pleasure to deal with, very accomodating -- going out of her way to help us. Breakfast was great -- they have a granola cereal that I wish I could find in the states. CAN'T WAIT TO GO BACK.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Maria Novella Hotel

Address: Piazza Santa Maria Novella 1, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Florence
#22 Family Hotel in Florence
#25 Romantic Hotel in Florence
#28 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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