The location is perfect as it is central to all activities. Less than a five minute walk to the train station. We had tours booked every day with meet-up locations 2 minutes away. Shopping and restaurants are plentiful from the hotel.
Negatives were the front desk personnel could be more friendly except for one of the nighttime male managers; he was so wonderful and helpful. Daytime staff was curt, short-tempered and annoyed. Maybe because we were Americans? Don't know.. I do have to say on the positive side that any request was dealt with lighting speed.
Rooms are large, beautiful and clean. Pick your battles I guess.
You also have to look carefully for the hotel sign. We couldn't find it. Hotel name is on the welcome mat.
- Official Description (provided by the hotel):
- All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more less
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- Also Known As:
- Santa Maria Novella Florence
- Hotel Santa Maria Novella