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“Good relationship quality-value.” 4 of 5 stars
Review of UNA Hotel Vittoria

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UNA Hotel Vittoria
4.0 of 5 Hotel   |   Via Pisana 59, 50143 Florence, Italy   |  
Hotel amenities
Ranked #99 of 461 hotels in Florence
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889 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Reno
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 6, 2013

Cool location, away from all the hustle and bustle, and a very friendly staff. The room was comfortable and clean but the black hallways would be cool if the paint were kept up with. Nicked and spotted everywhere. That avant-garde look is hip but you have to stay ahead of it or it just looks like you're either not paying attention or you're too cheap to fix it.
The restaurant we avoided as it's overpriced, and the breakfast buffet was all good except for the worst scrambled eggs in the history of chicken ovaries. Whatever you're doing to those poor eggs qualifies for animal abuse. Over beaten and completely inedible.
The bathroom was large and nice, but the mist that you call is shower was worthless so we washed ourselves in the oversized tub. Pretty inconvenient, and again, I think the proprietors took form well before function here. Lighting is sketchy as well downstairs. The neon chandeliers emit a sort of low-rent light that didn't make sense to me.
Overall, a really nice price and good spot, but I'd look elsewhere next time.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, May 11, 2013
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations.
We have taken note with regret of your opinion,
UNA Hotel Vittoria is a new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocating the ancient Florentine spirit of hospitality.
Our Buffet Breakfast provides a range of cakes, most of them prepared directly by our staff, salads, organic and gluten free , cold meats, cheeses, and offers some hot food, we ar very sorry for what you've noticed.
Please accept our sincere apologies because we didn’t find out how to satisfy your expectations.
We hope that you could give us an opportunity in the future to demonstrate you our professionality and carefulness of our services

Kind regards

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2013

As the title says - this hotel is cool! The lobby definitely has the 'wow' factor. The staff were really friendly and helped us out with anything we needed.

The room was amazing. If you love trendy lighting and room designs you will love this hotel! It was definitely one of the highlights of our Italy trip.

I can't recommend this place enough! The only down side is it's location relative to the historic centre of the city. It is a decent 20-25 minute walk. But if you're happy to catch a bus or ride a bike it is perfect!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, May 11, 2013
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
UNA Hotel Vittoria is a new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocating the ancient Florentine spirit of hospitality.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 27, 2013

Really nice Hotel, with an amazing Lobby, modern design, trendy and luxurious, it is not in the center of the action but you can walk 15 minutes to be there, which feels like nothing, the staff is friendly and always triyng to help, we stayed at the executive room, It was really trendy, we loved the concept, I loved the bathtoom, I think the price is fair for such a beautiful room and the breakfast was really good as well, definetely will return here next year. The near by area is nice but not so touristic.

Room Tip: The executive room is worth trying.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, March 29, 2013
Dear Jorge,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
142 reviews 142 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

This hotel is in Oltrarno which doesn't look like an obvious place to stay for tourists; not very close to the main tourist attractions and city centre. What this does mean however is that you're surrounded by great restaurants devoid of tourists; no bad thing really, with only a 15 minute stroll back into the heart of the city.

This hotel is modem with clean, well proportioned rooms and good facilities. Suggestion is to book on the hotels own website and pay for the €15 euro upgrade (if that is still cheapest and available). For this you get a larger room and a bath big enough for a football team to relax in. The hotel is setback from the road, our room was quite, but guess from the position most would be.

Breakfast is interesting; laid out to be shared on long communal tables, with some smaller tables for the more private groups.

Enjoyed our stay and heading back next week. If it helps, the hotel will also take you to the main train station in the city.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, March 27, 2013
Dear Andy,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Thanking you for your suggestion about the upgrade, we confirm that the supplment is 25,00 Euro per day, which allow to upgrade to a superior room + internet + minibar.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
Direttore - UNA Hotel Vittoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 23, 2013

Really friendly staff and we were really impressed with the room we stayed in. Reception staff were always happy to help. The little bar was always nice to sit in and have a drink/snack while waiting for the taxi. The room service was good and once it closed they allowed us to go and find some food in the breakfast room (we came in after midnight really hungry!). Would love to go back and stay in this hotel again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, March 27, 2013
Dear Megan,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 11, 2013

I stayed there in the first week of March 2013, it was a business trip that turned on to be a fantastic one, the main reasons is the Hotel itself with its unexpected concept.
The staff, the Lobby, the room service, the food and especially the rooms with their concepts from the doors to the Toilets and the EIB control system, they were all magnificent;
I Liked the Hotel, although the Internet fees were too high, but in a city like Florence you don't need much time of internet;
The location is a bit far from the city centre, but it added to me more knowledge to the other part of that great and historical city.

Room Tip: Rooms on ground floor don't have a good telecommunication network.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, March 13, 2013
Dear Sir,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Our Company offers to our guests ADSL2 + 12 / 1 Mbps with at least 1 Mbps of guaranteed band. We have choosed to offer a good service even if it means paying a fee.
Anyway, in the Special Packages section of our website you could find various special offers that include the internet service.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
General Manager - UNA Hotel Vittoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about UNA Hotel Vittoria

Address: Via Pisana 59, 50143 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#47 Luxury Hotel in Florence
#67 Business Hotel in Florence
#77 Romantic Hotel in Florence
#90 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Vittoria 4*
Official Description (provided by the hotel):
Located in the historical quarter of San Frediano, near the Lungarno, new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocative of the ancient Florentine spirit of hospitality. Indoor parking space. ... more   less 
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Also Known As:
Una Hotel Florence

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