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“Love this hotel so much” 5 of 5 stars
Review of UNA Hotel Vittoria

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UNA Hotel Vittoria
4.0 of 5 Hotel   |   Via Pisana 59, 50143 Florence, Italy   |  
Hotel amenities
Ranked #88 of 459 hotels in Florence
New York, NY
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Love this hotel so much”
5 of 5 stars Reviewed January 25, 2013 via mobile

I have stayed here twice, and both times were wonderful. I love downtown, but especially love this area, as its more residential with "local" flavor, great restaurants and shops nearby, and still within walking distance to downtown(over the Arno).
The breakfast is good in the mornings with lots of variety. The staff is friendly and accommodating. They even have soy milk (latte di soya)!
The rooms are so cute (with a full body painting of a renaissance man or woman on the whole font door, giving the hallway character, as if to prepare you for the cool, modern room within. The beds are comfortable and room is trendy and clean, with little details of traditional Florence, (like the window shutters).
One complaint only: the tub is very awkward to step in to! But, that never stopped me from staying there. On site parking is convenient. You must pay per day, though.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, February 3, 2013
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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846 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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manchester
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 3, 2013

Have been meaning to write this since our trip in August 2012.
We booked this great hotel fairly last minute and enjoyed every moment of our stay.
We loved the rooms even though the workings of the bath/shower took a lot of getting used to .
All the staff were great, booking us a table at a restaurant for the Saturday night. Particular mention to the bar man and the driver of the shuttle bus.
Breakfast was great.
Yes location is a little far out but that added to the tranquility and it was only a twenty minute slow (it was scorchio)walk to the centre.
I would definately stay here again

Room Tip: Go superior if you dont mind the glass walled shower !!
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
122 reviews 122 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 21, 2012

Ok, its a bit out of the way but hey, the walk to the Ponte Vecchio is great. Plenty of shops and great artisans on the way. The rooms are clean and functional but we could not breathe because it was stiflingly hot. Did not have a clue how to turn down the heat so slept with the window open.

Check in was ok but wished the gentlemen whom helped us to our room with the luggage would spend a few minutes educating us about the various functions of the room.

The problem I have with this place as follows:

Internet is not free and a big rip off. EU25 for 24 hours. We signed on for their so called special of EU10 inclusive of the mini bar, which was a bottle of water and a bag chips. Had to go through this entire process of registering and then signing before they gave us a password only then to be told the wifi does not work. In their defence, they did solve the problem the next morning but we had to pay EU3 for a 30 minutes.

On check out we decided to pay by cash only to be told they did have change for EU500. So I said I would go to the bank across for the hotel to get the change. The bank also did not have changed so I had to come back to the hotel and see what they could do. Fortunately they called a shop around the corner whom provided them with change for EU500. When I asked them why a hotel did not keep change they simply told because of security reasons.

So if they are worried about security so much that they refuse to keep change in their kitty at night how on earth do they ensure the safety of their guests?

Room Tip: If traveling in Winter make sure you ask them how to adjust the heating in the room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, January 7, 2013
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations.
We have taken note with regret of your opinion, all of our staff is trained to establish a friendly relationship with the Guests and to follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Please accept our sincerest apologies because we didn’t find out how to satisfy your expectations.
We hope that you could give us an opportunity in the future to demonstrate you our professionality and carefulness of our services.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 11, 2012

The room was great, with outstanding interior design.

It was at least 15-20 min from here to il Uffizzio. I dont mind walking but going back to the hotel after a whole day of walking around was a bit tortuous.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed overnight at the UNA Vittoria after our stay in Rome and on our way to Venice. We picked it because of the unusual decor and the wonderful price! My daughter absolutely loved this place. She did not want to leave!! It was very different then our hotel in Rome. It had a playful fun tone when you walked in with the lounge area being corky in the seating arrangements. The room we had was PINK, in a big way. But, it was cool too. It had multiple ways to light up the room, a huge TV on the wall and the shower was perfect with a wonderful shower head that you appreciated after a long day of walking. The weirdest part was opening the windows from this art deco hotel and seeing the old ancient city with clothes hanging and old buildings. It was alot of fun to see the contrast. We enjoyed the location and walked everywhere. The staff was pleasant and helpful. The breakfast had everything you could have asked for on the menu.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, December 2, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, New Jersey
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2012

Modern and hip, this hotel offers an interesting contrast to the old city of Florence. We realy liked everything - artsy furniture in the loby and bar area, excellent breakfast, cool rooms with fluorescent lighting ... Hotel is not in the city center, but you can walk there in 20-30min. For those who do not like to walk, there is a bus stop in front of the hotel as well as free shuttle that would take you to and from the train station several times per day. Personnel was friendly and helpfull, rooms were clean and rather spaceous for European standards, and you get great value for your money. We realy enjoyed our stay there and would deffinitively recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, November 23, 2012
Dear Maria,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
UNA Hotel Vittoria is a new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocating the ancient Florentine spirit of hospitality.
"Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Wishes to have you again our Guest, I send you my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baja California
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2012

I really liked this hotel.. the outside, the lobby, the bar.. the halls.. the staff, everything.
The rooms felt like you were in the set of Star Trek ! but in a good-chic-nice way..!
Maybe a little bit far from all the action.. but we never took any transportation while in Florence.. 20-25 mins walking to the center.. or anywhere in Florence..
The only negative is that they kind of charge for everything ( bottled water in room, wi-fi, etc)
The breakfast was very good..
Ask directions for Napo Leone.. one of the best meals we had during our Europe trip..

I would definitely return to UNA..

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about UNA Hotel Vittoria

Also Known As:
Una Hotel Florence
Address: Via Pisana 59, 50143 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#42 Luxury Hotel in Florence
#58 Business Hotel in Florence
#76 Family Hotel in Florence
#91 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Vittoria 4*
Official Description (provided by the hotel):
Located in the historical quarter of San Frediano, near the Lungarno, new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocative of the ancient Florentine spirit of hospitality. Indoor parking space. ... more   less 
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