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“definitely a four star” 5 of 5 stars
Review of UNA Hotel Vittoria

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UNA Hotel Vittoria
4.0 of 5 Hotel   |   Via Pisana 59, 50143 Florence, Italy   |  
Hotel amenities
Ranked #116 of 461 Hotels in Florence
Santa Monica, California
Top Contributor
74 reviews 74 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“definitely a four star”
5 of 5 stars Reviewed October 10, 2012

hotel! everything about them - the service, the breakfast, the shuttle service, the cleanliness, the amenities, the decor, the location surpasses the three star level - UNA is truly a four star hotel! would definitely come back and highly recommends to everyone. Francesca at the front desk was exceptionally helpful and professional!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, October 11, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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895 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2012

The decor of this hotel is very modern and funky. The bed was extremely comfortable. The hotel is about 1 kilometre out from the centre of Florence, but was close enough to walk in to the Ponte Vecchio.

Breakfast buffet had plenty of choice. We got evening meals from the cafe service, but my lasagne one night was microwaved and had not been reheated adequately.

The courtesy shuttle bus to the station was useful. We elected to pay E10 extra per day for unlimited Wifi and minibar use. This was good value.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, October 11, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 7, 2012

We spent two nights at this hotel which we found through Tripadvisor.

Staff was very helpful and nice and the rooms are clean and enjoyable. When getting to our room we found this spaceship-like interior which was funny and a good alternative to the usual standard rooms you would get in Florence. The only downside with the rooms was that there was not too much space, however the showers and the bath tube made this issue up. The matress was one of these Tempur ones and we slept excellent.

The breakfast isn't too great but enough for a coffee and a piece of bread with jam. The hotel is not located directly in the centre but within 15 minutes its walking distance. Alternatively a taxi would cost you about 8 Euro.

The price was 180 Euro for the first night and 220 for the second. WiFi is available but not for free.

Conclusion: A solid choice if you would like to stay in Florence.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, October 9, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Our Company offers to our guests ADSL2 + 12 / 1 Mbps with at least 1 Mbps of guaranteed band. We have choosed to offer a good service even if it means paying a fee.
Anyway, in the Special Packages section of our website you could find various special offers that include the internet service.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2012

We went mid September to Florence in order to celebrate our wedding anniversary. We decided to stay in the UNA Hotel Vittoria and it was absolutely the right choice. The hotel looks very nice, more like a huge villa/palcace...the rooms are not huge but big enough, each room has a different theme/name of a famous poet/artist, we had a balcony, the receptionists are very nice and helpful (one Gentleman recommended a great Fish restaurant "Il Cestello" for our anniversary dinner -> thx again!!!), and the breakfast was fine as well.
We arrived with our car and needed a parking, which is offerred by the hotel and costs €20/night, Internet is not included which was a bit disappointing BUT, we took the flat rate option for €30/day which included car parking, Internet and Minibar (which was quite a good deal).
The location of the hotel is not perfect as it is not in the city center (but in walking distance) and the surrounding is not that great but hotel offers a shuttle service several times a day to the train station. As the weather was great, we decided to walk every day to the city center which took us approx. 15-20 min. It is a nice walk as it is mostly next to the river.

Overall, we really recommend this hotel and if we are going to decide to visit again Firenze UNA hotel Vittoria will be our first choice.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, October 9, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
The parking fee is clear published our web-site, the Guest is also informed by the staff at the time of c/in. The price is equal with the city parking fee. It’s inside the hotel and not at an exterior Garage, that often not include the possibility to have at your disposal the car more than one time without an additional fee, while at UNA Hotel Vittoria you have the car at your disposal any time free of any additional charge.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kilbride
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2012

A city that never really changes.The hotels are among the most expensive in Italy.In general the best deals are outside downtown as first-time visitors crowd the hotels near the SMN station area and air terminals.UNA HOTEl VITTORIA is over a kilometer from the main station.and situated in a quiet residential district.Entrance to the hotel is across a courtyard where residents can have an alfreso drink.The hotel staff are competent and very helpfull.Breakfast is by Italian standards generous in the range.of choices.Having stayed at different hotels over the years this traveller would rate this hotel among the best.Use Bus 6 from Via Pisana to get downtown.

Room Tip: Rooms in Italian hotels are usually on the small side.This hotel seems to offer rooms on the basis...
See more room tips
  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, October 6, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 1, 2012 via mobile

We stayed at this hotel recently following the good reviews and the reasonable price. Check in was good. Breakfast was ok but nothing great. The bacon was under cooked and had bits of bone in it. My fiancé was told off by one of the waitresses for putting a piece of sliced fresh bread into the toaster, being told that the toaster is for toast only. He felt like saying its only toast once it comes out the other end but decided to just apologise instead. I think what they mean is you are only allowed to put the already prepared bread in there which is just basically bought sliced. The breakfast staff need to cheer up and give a smile while carrying out their duties. I even had to get my own place setting one morning as they hadn't noticed we sat down even though there were only a hand full of people there. Rooms ok but very small and the bathroom wasn't as clean or maintained as it could have been. 25 minute walk to the centre. Shuttle bus oddly doesn't run any time near to check out time so there's no hope in getting it to the station when you leave with your bags. Staff at the desk were very polite and friendly. Ok hotel but I wouldn't stay again.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, October 3, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
We have taken note with regret of your opinion, all our staff is trained to establish a friendly relationship with the guests who confirm this attitude everyday; we regret that you didn’t find this attitude.
Please accept our sincere apologies because we didn’t find out how to satisfy your expectations.
We hope that you could give us an opportunity in the future to demonstrate you our professionality and carefulness of our services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horndon-on-the-Hill, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2012

We booked the hotel via Last Minute.com and what a find! The hotel looked very modern and not normally the type of hotel that we would book into when travelling to Europe. However we had a great stay and would recommend this hotel to all our friends.
On checking into the hotel we upgraded to a room with a bath as we enjoy a nice soak after a day of walking and exploring. It was very comical though as the bath was so big, it would probable take 2 hours to fill it up! No exaggeration either! So we opted to take the ecological approach and use the power shower instead.
The rooms were very funky, spacious and extremely clean.
The breakfast is great in the hotel, however we only ate in the hotel for dinner on the first night as the food wasn't that brilliant. Preferring more local restaurants to dine at.
The hotel is in walking distance to the city and is easy to find. They have a great shuttle service daily which is complimentary to the train station at set times. We only used it a couple of times though. Preferring to walk out and explore. There is a little shop just down the road from the hotel were we stocked up on water etc which welcomed you warmly.
We would definitely book in here if we visited Florence again in the future!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M L, Direttore at UNA Hotel Vittoria, responded to this review, September 14, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Located in the historical quarter of San Frediano, near the Lungarno, UNA Hotel Vittoria offers to all of our guests a free shuttle service from/to Santa Maria Novella Railway Station, located in the heart of the city, at fixed time in the morning and afternoon; ask directly to hotel the time table via mail, or upon the ceck-in a the Reception. Adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.
Regarding the dinner our Retaurant propose a typical Tuscany menu, we are disappointed that you didn’t appreciated our cuisine.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.

Wishes to have you again our Guest, I send you my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Vittoria

Address: Via Pisana 59, 50143 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#54 Luxury Hotel in Florence
#61 Business Hotel in Florence
#99 Romantic Hotel in Florence
#108 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Vittoria 4*
Number of rooms: 84
Official Description (provided by the hotel):
Located in the historical quarter of San Frediano, near the Lungarno, new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocative of the ancient Florentine spirit of hospitality. Indoor parking space. ... more   less 
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Also Known As:
Una Hotel Florence

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