We stayed at this hotel for 3 nights in July 2009. This was our first trip to Florence. Now before I begin rating this hotel I just want the readers to know that we're the sort of budget travelers who like to splurge occasionally BUT we definitely are NOT the hostel-type travelers. We won't stay at a Westin or a Hilton but we like clean, nice, cozy, presentable, safe & yet chic boutique hotels that fall within our budget (our budget was no more than 85 to 90 euros a nite at times). We booked our 21-day European itinerary through EuropeanDestinations.com which did an awesome job of putting together an amazing itinerary for 2 American females traveling for the first time to Europe by themselves. So in short this wasn't a random hotel we booked through Expedia or Travelocity, it was selected by a travel agency.
Now about the hotel. I did read the reviews of ALL hotels on TripAdvisor before okay'ing EuropeanDestinations on their picks. On almost every review of this hotel, the rude lady at the front desk was mentioned. So YES there is certainly a rude lady at the front desk at this hotel :) no surprise there! Thankfully we didnt get to interact with her as much - my sister had a 1 on 1 conversation with her about the closest laundromat and she was *according to my sister* bearable and communicative but not the most friendly creature out there. I'm the kind of person I even expect my 3-star hotel staff to be welcoming and pleasant so based on that, she gets a thumbs down. She's indeed very scary to talk to. However the rest of the staff was nice! We had some issues with our air-conditioning, the room was just not getting cooler. We went back n forth with the hotel staff abt it a couple of times, at first they kept saying we can't do anything abt it - than in the middle of the nite i approached the gentleman *nicely* and he then agreed to have us change rooms the next day. But by that night the room was cool enough so we never moved.
The breakfast was okay - if we're looking for a variety, you won't get here. Its a simple breakfast.
The hotel location, I have to say, was probably not the safest for 2 girls traveling by themselves but manageable. The walk back to the hotel at nights got a bit overwhelming at times --- maybe it was b/c we used to run into drunk Italian men and they can get pretty personal with you at times.
The good thing about the location of this hotel is its close proximity to the main train station. We took 2 side trips to Pisa and Siena from Florence and then on our 3rd day, took the train to Sorrento via Naples. The walk to the station is less than 10 mins, no need to get a taxi even if you're dragging the luggage behind u.
Not many restaurants around the hotel so make sure you eat somewhere else before making it back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.