We have just returned from a 9 day stay at La Fortezza. The room was ok - a bit dated but functional and comfortable. The bed was lovely. The staff were very helpful and pleasant, and the breakfast was wonderful. From a location point of view, excellent - about 20 minutes walk to the historic centre. But .............. our air conditioning would not work, so we informed the receptionist on the Sunday morning. He told us that as it was a Sunday he wouldn't be able to get anyone to look at it but he would arrange this. That was the last we heard. Nothing was fixed. On checking out, we mentioned it to the man on reception and he told us 'that is because it is centralised and you have to ask reception to put it on'! If it is such a problem to put the air conditioning on for paying customers, it would be a good idea not to mention it as a selling point in the first place! Also, shocked to find we were going to be charged 12 euros a day to park our car. No mention of this charge (as far as I can see) was made on the hotel description. This added about £90 to the 9 day stay.
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- Also Known As:
- La Fortezza Florence
- La Fortezza Hotel Florence