Arr late was told I would be given d key for my rm later, this never happened ,for security reasons I didn't feel at all at ease with the situation asked to speak to the manager and 3 members of the staff said he would be on duty the following day which was another lie...having not slept all nt considering I had been traveling all day I decided to look for another accomodation rephnoned hotel was offered a box rm !gave a no to be contacted by the manager still till today after 4 days he seems to be trying to avoid the issue which doesnt say much for a hotel belonging to a big chain of which I have been a loyal member for many years .This is definitely not a 4 star hotel, outside very deceptive, porter wearing jeans and trainers and no one seems to take accountability for what happened In situations like this it is better to tell the truth find the customer another hotel and apologies ;thanks for trying to ruin my trip....shame on you !
- Official Description (provided by the hotel):
- BW Hotel Palazzo Ognissanti is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more less
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- Also Known As:
- Best Western Florence
- Florence Best Western